Project Support Officer

About Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

About the role

Our Engineering Team is globally distributed and is growing in size. We are looking for an Project Support Officer with excellent coordination skills to help us with several day to day Engineering Delivery and Operational parts of the team. We are seeking a dedicated and detail-oriented professional with strong multi-tasking, facilitation, and team-building skills to provide comprehensive support to our engineering teams, ensuring efficient routine operations and the delivery of accurate, timely reports to business stakeholders.

• Support Engineering Teams: Monitor, analyse, and report on ticketing systems.
• Manage Engineering Resources: Handle procurement (PR/PO) related activities including licence management for Engineering tools & systems.
• Support Onboarding and Process Improvement: Assist with system and employee onboarding, implement and document new processes.
• Tracking Timesheets and Reporting: Tracking employee timesheets and providing capitalisation reports. 
• Enhance Team Collaboration: Organise team events, training sessions, and facilitate Engineering related team meetings.
• Facilitate Project Coordination: Assist the Technology Program Managers  and coordinate with stakeholders on Engineering projects as needed.
• Liaise with External Partners: Collaborate with vendors, third parties, and customers as needed with sending product comms and related updates. 

• Experience coordinating multiple projects and working in an ICT/IT Project Management environment.
• Exceptional written presentation and communication skills, stakeholder management 
• Ability to prioritise and delegate tasks to team members 
• Have experience working and collaborating with third parties, vendors and customers 
• Have the ability to take initiative and work effectively in a rapidly changing environment 
• High-level time management skills with the ability to work on multiple projects according to the prioritisation 
• Highly motivated, attention to detail, and an ability to work autonomously
• JIRA, Confluence and GSuite set of tools experience (highly preferred) 
• Exposure or worked in a globally distributed / diverse culture is highly preferred

• Flexible working environments 
• Birthday Leave
• Generous study and training allowance + development opportunities + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.