Danish Speaking Customer Service For Online Travel Agency - Remote In Greece

Mercier Consultancy is excited to offer a position for a Danish Speaking Customer Service Agent for our Online Travel Agency, based remotely in Greece. In this dynamic role, you will be responsible for providing exceptional support to our Danish-speaking customers as they navigate travel bookings, inquiries, and services. Your responsibilities include handling questions related to travel itineraries, pricing, cancellations, and reservations. If you have a passion for travel, a keen customer service orientation, and the ability to work collaboratively in a remote setting, we want to hear from you!

Responsibilities

• Deliver outstanding customer service in Danish for inquiries related to travel bookings.
• Assist customers with making, changing, and canceling travel reservations.
• Provide information about destinations, travel packages, and services.
• Effectively resolve customer concerns and complaints, ensuring satisfaction.
• Document interactions and feedback for service improvement initiatives.
• Collaborate with other departments to ensure seamless service delivery to customers.
• Stay updated on travel industry trends and policies to provide accurate information.

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, especially within the travel or online agency sector is a plus.
• Strong communication and interpersonal skills with a customer-driven approach.
• Ability to multitask and effectively manage various customer inquiries.
• Familiarity with online booking systems or customer service software is advantageous.
• Detail-oriented with a proactive approach to problem-solving.
• Willingness to work in a remote environment with flexible hours, including weekends and holidays if needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...