Dutch Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Support Agent to join our Streaming TV & Movie Services Department. In this exciting position, you will assist customers with their inquiries regarding our streaming platform, addressing questions about account management, content availability, subscription options, and technical issues. Your fluency in Dutch will ensure effective communication with our diverse clientele, helping them enjoy a seamless viewing experience. If you're passionate about movies and television, and possess outstanding customer service skills, this is an excellent opportunity to contribute to a dynamic team within a thriving industry.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch regarding streaming services.
• Assist users with troubleshooting playback issues, account setup, and subscription inquiries.
• Provide detailed information about available content, new releases, and features of the platform.
• Document and track customer interactions to contribute to service quality and improvements.
• Work collaboratively with technical teams to escalate and resolve complex customer issues.
• Stay informed about industry trends, streaming content, and platform updates to enhance customer support.
• Gather feedback from customers to identify opportunities for improving the user experience.

• Fluency in Dutch and English, both written and spoken, is essential.
• Experience in customer support, especially in the entertainment or streaming industry, is a plus.
• Strong communication and problem-solving skills with a focus on customer satisfaction.
• Ability to guide customers through technical processes and offer effective solutions.
• Familiarity with streaming services and technology is advantageous.
• Proficient with customer service software and digital communication tools.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...