French Speaking Customer Support for Home Appliances Department

Join Mercier Consultancy Bulgaria as a French Speaking Customer Support Agent in our Home Appliances Department! In this pivotal role, you will assist customers with inquiries related to our range of home appliances, providing exceptional service and resolving any issues they may encounter. Your fluency in French will enable you to connect effectively with our diverse clientele, ensuring their satisfaction and loyalty. If you have a passion for customer service and a keen interest in home technology, this is a fantastic opportunity to make a difference!

Responsibilities

• Manage customer inquiries via phone, email, and chat in French regarding home appliance products and services.
• Provide information about product features, usage instructions, and troubleshooting tips.
• Assist customers with order placements, warranty inquiries, and returns.
• Document interactions accurately to maintain customer records and service quality.
• Collaborate with technical support teams to resolve complex appliance issues.
• Keep up-to-date with new product launches and company policies to enhance customer interactions.
• Gather customer feedback to support continuous improvement initiatives.

• Fluency in French and English, both written and spoken, is essential.
• Previous experience in customer support, particularly in retail or home appliances, is an advantage.
• Strong communication skills with a focus on customer satisfaction.
• Able to troubleshoot and handle customer inquiries efficiently.
• Familiarity with customer service software and home appliance products.
• Positive attitude and ability to work effectively in a team environment.
• Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...