German Speaking Customer Support for Consumer Electronics - Remote In Greece

Mercier Consultancy Bulgaria is seeking a German Speaking Customer Support Agent for Consumer Electronics to join our team remotely from Greece. In this essential role, you will assist customers with inquiries related to a wide range of consumer electronics products. Your proficiency in German will enable you to provide top-notch support and guidance, ensuring that our clients have the best shopping experience possible. If you thrive in a fast-paced environment and are passionate about technology and customer satisfaction, we would love to have you on board!

Responsibilities

• Handle customer inquiries via phone, email, and chat in German about consumer electronics.
• Provide detailed product information, troubleshooting support, and resolution of customer issues.
• Assist customers with returns, warranties, and service inquiries.
• Maintain accurate records of customer interactions and feedback for quality assurance.
• Collaborate with technical support teams and logistics to ensure timely issue resolution.
• Stay informed about the latest consumer electronics trends and product offerings.
• Promote customer loyalty by delivering outstanding service and follow-up support.

• Fluency in German and English, both written and spoken, is required.
• Experience in customer support, especially in consumer electronics, is a plus.
• Strong communication skills and a commitment to customer satisfaction.
• Ability to troubleshoot technical issues efficiently.
• Familiarity with customer service software and CRM systems.
• Self-motivated with the ability to work independently in a remote setting.
• Availability to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...