Spanish Speaking Technical Support Associate - job 1 of 2

Mercier Consultancy BG is seeking a Spanish Speaking Technical Support Associate to provide outstanding support to our Spanish-speaking clients. In this customer-centric role, you will engage with customers to troubleshoot technical issues, provide guidance on our services, and ensure a seamless user experience. If you are passionate about technology and delivering exceptional customer service, we would love to have you on our team!

Key Responsibilities

• Deliver technical assistance to Spanish-speaking clients through various communication channels including phone, email, and chat.
• Diagnose and resolve a variety of technical problems, focusing on quick and effective solutions.
• Offer detailed product knowledge and assistance to enhance customer understanding and usage.
• Keep accurate records of customer inquiries and solutions delivered within our support system.
• Coordinate with team members to resolve complex issues through effective escalation.
• Stay informed on product updates, features, and best practices to provide the most accurate support.
• Foster positive relationships with customers by providing personalized support and assistance.

• Fluent in Spanish and English, both spoken and written, is a must.
• Prior experience in a technical support or customer service role is highly desirable.
• Adept at problem-solving and analytical thinking to assist customers effectively.
• Strong communication skills with a commitment to providing excellent service.
• Familiarity with customer support platforms and ticketing systems is advantageous.
• Self-motivated and organized with strong time management skills.
• Eagerness to learn about new technologies and apply them in real-world scenarios.
• Ability to work flexible hours to accommodate customer support needs.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...