Dutch Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Service Agent for our Online Learning & EdTech Department. In this vital role, you will support our Dutch-speaking clients as they navigate our online education platforms and tools. Your main responsibilities will include assisting with account setup, answering inquiries about course offerings, and troubleshooting technical issues. Your knowledge of educational technology and passion for helping learners will be essential in providing an exceptional customer experience. If you are enthusiastic about education and technology, we would love for you to be part of our dedicated team.

Responsibilities

• Deliver outstanding customer support in Dutch for inquiries related to online learning and educational technology.
• Assist users in setting up their accounts and accessing educational resources.
• Troubleshoot technical issues and guide users through solutions effectively.
• Provide information about available courses, features, and best practices.
• Document customer interactions and provide feedback for service improvements.
• Collaborate with the technology team to resolve more complex technical inquiries.
• Stay updated on educational trends and product features to better assist our clients.

• Fluency in Dutch and English, both spoken and written.
• Previous experience in customer service, particularly in the EdTech or online learning sector is highly preferred.
• Strong communication skills with a commitment to customer support.
• Technical aptitude and the ability to help users with educational platforms and tools.
• Experience with customer support software or technology solutions is a plus.
• Detail-oriented and able to manage multiple inquiries simultaneously.
• Willingness to work flexible shifts, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package
5. Health Insurance
6. Private Health Insurance
7. And Much More...