Czech Speaking Customer Support for Home Security & Alarm Systems Department

Mercier Consultancy is excited to announce a position for a Czech Speaking Customer Support Representative in our Home Security & Alarm Systems Department for one of our clients! In this entry level role, you will be the key point of contact for our Czech-speaking clients, providing them with exceptional support as they navigate our range of home security solutions. Your expertise in customer service will help ensure that our clients feel safe and empowered when using their security systems.

This position is ideal for individuals who are passionate about customer service and security technology. If you have excellent communication skills and enjoy solving problems, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Czech via phone, email, and chat
• Assist clients with questions regarding home security products and services
• Document customer interactions and resolutions in our CRM system
• Collaborate with internal teams to resolve technical issues and client concerns
• Provide detailed information on product features, installation, and maintenance
• Gather feedback from clients to enhance service and product offerings
• Participate in training sessions to stay current on our technologies and services

• Fluency in Czech and English, both written and verbal
• Prior experience in customer support, ideally in the security or technology sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and systems

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...