Spanish Speaking Customer Support for Home Entertainment Systems Department

Mercier Consultancy is pleased to announce an exciting opportunity for a Spanish Speaking Customer Support Representative for our Clien's Home Entertainment Systems Department! In this vital Junior role, you will be the first point of contact for our Spanish-speaking clients, assisting them with inquiries related to our range of home entertainment products and services. Your expertise will help customers navigate their concerns, ensuring a smooth and enjoyable experience with our brand.

Ideal candidates are those who are enthusiastic about technology and have a passion for providing exceptional customer service. Join us in making a difference in our clients' home entertainment experiences!

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist clients with technical questions related to home entertainment systems
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Provide detailed product information and guidance on installation and usage
• Gather client feedback to improve product and service offerings
• Engage in regular training sessions to stay updated on new products and features

• Fluency in Spanish and English, both written and verbal
• Previous experience in customer support, ideally in the electronics or home entertainment sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and technical aptitude
• A proactive approach to customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...