Field Supervisor- Healthcare

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Lab Services Field Supervisor (LFS) is responsible for all aspects of the company’s field-based specimen collection operation including staffing, training, compliance, and productivity, including the supervision of subordinate Lab Services staff covering a specific region. Ensures all Lab Services staff provide prompt, courteous, and reliable service to clients, patients, and colleagues.

• Recruit, hire, manage, and develop field-based Lab Services staff to meet the needs of the company, customers, and patients in accordance with defined standards and practices.
• Manage daily operational hours (scheduled vs. actual) of Lab Service staff and coach or issue corrective action for any identified timekeeping or attendance concerns.
• Ensure there is adequate Lab Services staff coverage to support the needs of the customer for scheduled and unscheduled absences.
• Conduct ongoing employee performance and behavior assessments and deliver appropriate training, retraining, coaching, check-ins, preventive and corrective actions, and terminations.
• Ensure adherence to all compliance guidelines, company policy and procedures managing corrective action as needed, in partnership with Leadership and Human Resources.
• Create and organize Lab Services workflows to comply with all compliance guidelines and company policies, ensuring employees understand their duties and permitted scope of work.
• Maintain all compliance documentation and conduct quarterly audits to ensure consistency and adherence to compliance regulations.
• Work closely with Sales team to identify and address customer issues promptly and effectively.
• Identify opportunities to improve Lab Services staff retention, reduce turnover and improve morale of team.
• Provide coverage for specimen collection, as needed in practices when workers are absent.
• Regular and reliable attendance with dependable transportation is a requirement of this position. Driving between practices to provide coverage and occasional overnight coverage may be required.
• Oversee the team’s compliance documentation to maintain consistency and alignment with regulatory requirements.
• Facilitate timely and effective actions to support the growth and development of LSA staff within MHU.
• Confirm that all LSA staff are properly trained and fully understand the significance of the workflow.
• Provide excellent customer service while acting as a representative of Millennium Health and serve as an intermediary between the practice /customer and the laboratory.
• Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to.
• Oversee the team’s compliance documentation to maintain consistency and alignment with regulatory requirements.
• Facilitate timely and effective actions to support the growth and development of LSA staff within MHU.Confirm that all LSA staff are properly trained and fully understand the significance of the workflow.
• Provide excellent customer service while acting as a representative of Millennium Health and serve as an intermediary between the practice /customer and the laboratory.

• Associate’s degree in related field highly preferred, or equivalent work experience.
• 2 or more years of experience supervising a team.
• Remote supervisor experience is preferred.
• 2+ years of experience working in an operations or customer service role with an emphasis on compliance.
• Demonstrated ability to build and retain a high performing team.
• Ability to work under pressure and in a fast-paced environment.
• Proactive individual with the ability to work autonomously and collaboratively in a team environment.
• Required to maintain a home office.
• Flexible to travel 50% or more.
• Excellent communication skills and customer service skills.
• Flexibility to change work hours according to business needs.
• Strong attention to detail with the ability to follow directions.
• Comfortable working in an independent environment with remote supervision.
• Excellent organizational and time management skills.
• Possessing basic computer skills including the ability to efficiently use a laptop with the ability to navigate through computer programs and platforms.
• Using an online time keeping system for time sheets and expense reports.
• Clean driving record and a valid driver’s license.
• Understands the need for sensitivity, confidentiality and discretion while dealing with all aspects of patient care.

Potential Hiring Range:

• Salary Range:  $65,000 – $70,000 /yr.
• Salary offered is dependent on qualifications, experience, and geographical location.

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

California Employee Privacy Notice - Millennium Health LLC

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

• Medical, Dental, Vision, Disability Insurance 
• 401k with Company Match  
• Paid Time off and Holidays 
• Tuition Assistance 
• Behavioral and Health Care Resources 
• Mileage reimbursement