Associate Product Manager (contingent)

Note: This position is contingent upon MO being awarded a contract by the Department of Veteran Affairs. Employment will not commence until the contract is awarded and finalized.

Intro

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design (HCD) to modernize and transform user and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with continuous discovery and delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!

Overview

Are you looking to make an impact? We’re looking for an Associate Product Manager to join our team to empower technology teams to build mobile app features helping millions of Veterans get easier access to care and benefits from the U.S. Department of Veterans Affairs (VA).

In this position, you’ll be working in a small, cross-functional team of Designers, Product Managers, and Engineers to build services, processes, and tools that help others launch mobile functionality that meets VA’s standards. Successful candidates will have a passion for managing stakeholder groups, turning customer feedback into solutions, driving alignment, navigating blockers, and facilitating high-performing, human-centered teams to create solutions from discovery to launch and continued evolution. The willingness to tackle ambiguity and dive in to build new services and processes, sometimes from scratch, is essential.

• Own the product management process to ensure delivery of solutions in alignment with customer needs and stakeholder objectives.
• Break down and simplify complex processes, crafting them into clear user stories, workflows, and other solutions.
• Engage with engineers, VA stakeholders, designers, and other team members to set product direction and prioritize based on customer insights and business value.
• Track metrics and customer feedback, leading the iteration and refinement of features to enhance customer experience.
• Collaborate with engineers and designers to translate user insights into effective solution ideas.
• Facilitating discovery sessions, prioritization workshops, roadmapping, customer interviews, and agile sprint ceremonies to bring ideas from concept to launch and continued evolution
• Maintain strong relationships with clients, ensuring continuous transparency and alignment on solution vision and progress

• Product Mastery: 1+ yrs demonstrated skill in product management methodologies, driving the creation and prioritization of product backlogs and/or roadmaps.
• User-Centered Approach: experience engaging with users or user data and turning insights into user stories.
• Digital Storytelling: proficiency in iterative solution development methodology (like agile) and in workflow management platforms (like JIRA).
• Collaborative Excellence: experience fostering a shared vision among diverse teams.
• Consultative Mindset: understanding of how to determine client needs, sculpt project scope, and ensure delivery of customer-centric solutions.
• Previous experience working in a client services organization (i.e., consulting or a digital agency) is helpful but not required, as is interest in working with the government.

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcome
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (85% medical premiums for employees and dependents, dental, vision)
• 401K plan unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)

All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.

MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We value diversity and inclusion and encourage all interested candidates to apply. If you have more experience beyond what is detailed here, we’d be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you. 

This application will remain open until filled.

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design (HCD) to modernize and transform user and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with continuous discovery and delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!