UX Designer (Platform)

Intro

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design (HCD) to modernize and transform user and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with continuous discovery and delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!

Overview

Are you looking to make an impact? We’re looking for a User Experience (UX) Designer with a focus on platform products and/or mobile apps to join our team. In your work and through your design expertise you’ll empower technology teams across VA to build mobile app features helping millions of Veterans get easier access to care and benefits from the U.S. Department of Veterans Affairs (VA).

In this position, you’ll be working in a small, cross-functional team of Designers, Product Managers, and Engineers to understand and synthesize mobile platform customer needs, and design shared services like design systems or component libraries to empower them to build high quality mobile app features that meet VA’s standards.

If you have experience integrating HCD practices into the deployment of impactful platform or shared services solutions, especially for mobile apps, and enjoy simplifying complexity into intuitive experiences, we’d love to hear from you. A passion for our mission and civic design is a must-have. 

• Collaborative Approach: Work closely with cross-functional teams comprising product managers, engineers, and designers to ensure the delivery of positive, accessible, and impactful customer experiences.
• User-Centered Discovery: Develop and implement discovery methods that establish clear research objectives, involve customers directly to understand their experiences, and provide stakeholders with deeper insights into the environment, key opportunities, and challenges to address.
• Proactive User Insight Capture: Actively gather user insights and identify design opportunities to support Product Managers in translating insights into user stories and product requirements effectively.
• Wireframing, Designing, Prototyping, and Iterating: Design, test, and iterate on solution ideas (which could be processes, services, or features) in various forms, to rapidly evaluate value with customers, address their issues, and move closer to the envisioned solution.
• Deliverable Creation: Create comprehensive deliverables that drive the product vision, utilizing a combination of research findings, design systems, wireframes, sitemaps, flowcharts, storyboards, user profiles, journey maps, and service blueprints.

• Passion for Social Impact Design: Dedication to designing for positive societal change.
• Experience in Digital Service Projects: Three or more years of experience in design and team collaboration within complex digital service projects and diverse stakeholder relationships.
• Proficiency in Design Capabilities: Mastery in at least four of the following areas: user research, UX, interaction design, service design, visual design, content design, design systems, user testing, and/or UI.
• Growth Mindset and Continuous Learning: Commitment to learning and embracing new ideas and methodologies. Ability to create collaborative environments with empathy, fostering behaviors that drive experience transformation.
• Customer Advocacy and Accessibility: Ability to advocate for customers, simplifying complex processes into user-friendly workflows and interfaces. Proficiency in accessibility standards and designing within established design systems.
• Modern Design Platform Experience: Familiarity with modern design platforms such as Sketch, Figma, and Mural. Proficiency in working with design systems and applying agile methodologies and toolsets to create user stories (e.g., GitHub, Backlog). Experience in prototyping with various tools and fidelity levels.
• Integration and Collaboration Across Disciplines: Ability to integrate and collaborate across design research, product management, and engineering disciplines to prioritize tasks and establish a shared understanding of UX and broader product direction.
• Consultative Approach and Client Understanding: A consultative approach to understanding client expectations, working effectively in teams, and being accountable for delivering against user needs. Advocate for Human-Centered Design (HCD) practices.
• Not required but preferred: experience designing shared services experiences or platform products for development teams, especially for mobile app design and development.

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcome
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (85% medical premiums for employees and dependents, dental, vision)
• 401K plan unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)

All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.

MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We value diversity and inclusion and encourage all interested candidates to apply. If you have more experience beyond what is detailed here, we’d be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you. 

This application will remain open until filled.

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design (HCD) to modernize and transform user and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with continuous discovery and delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!