Client Success Specialist

Are you a high-energy professional looking to join a creative, industry leader? ModSquad is currently seeking a Client Success Specialist to join our crew to support a book of clients for upsell, cross-sell, and retention. 

This role is responsible for maintaining strong relationships with existing clients, ensuring high customer satisfaction, and maximizing client retention. Beside a solid base salary, this position is structured with a commission and bonus plan to attract the best of the best. This position reports to the VP of Sales with responsibility for client retention and sales to small and medium market levels. 

ModSquad is a global leader in the remote workforce model, so we are positioned for success in today’s new world. We support top global brands such as Starz, National Geographic, DFW Airport and Wounded Warrior Project to small business and start-up organizations. If this is your DNA, apply now!

Hours:

Standard business hours; more as needed

• Manage a large book of small to medium business
• Develop and maintain business relationships and serve as a trusted business consultant to senior decision-makers
• Assume a lead role in managing customer negotiations for upsell and renewal opportunities
• Develop relationships with key strategic partners

• University degree in business, marketing, technology, or related field
• 5+ years of consultative or value-add sales experience, with a background in closing recurring services such as customer support, moderation, community management, and social media management
• Ability to manage, close, and grow multiple deals each month
• Excellent consultative selling skills
• Concise communication skills
• Experience working with Salesforce.com, Zoom, Slack, Google Docs and similar online/mobile apps
• Strong Excel formula skills for revenue and cost modeling are a requirement
• Hands-on knowledge of the top social and messaging platforms, and customer-service toolsets, and their role in engaging today’s digital customer
• A flexible work schedule allowing regular interactions with customers and ModSquad teammates in time zones around the world
• Ability to juggle multiple priorities

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.