Operations Analyst

This role can be based in either our Berlin DE, or Amsterdam NL office.

👩‍💻👨‍💻 About the role

At Mondu we are moving fast in terms of building new products and processes. Also, we continually challenge our processes and improve them on an ongoing basis. For this, we are committed to a data-driven approach and rely on analytical insights. This role focuses on our core business processes in Operations. This includes reconciliation processes, customer support, and other Finance-related activities. Exemplary projects are setting up dashboards in the Customer Support area or the calculation of AP KPIs.

🚧 What you’ll do

Your role is about improving our Operations processes on an ongoing basis. For this purpose, you’ll have to gain a good understanding of the business processes we run, define relevant KPIs that allow us to understand the efficiency of them and derive actionable conclusions. The job will require that you are able to connect different data sources, set up dashboards with relevant views, and analytically interpret the analyses.

• Analyze current business processes and workflows using SQL / Python to identify areas for improvement and develop strategies to enhance efficiency.
• Develop and implement process improvements applying methodologies such as Lean, Six Sigma, and Kaizen.
• Collaborate with various teams to understand their needs and challenges.
• Develop and present process improvement plans to senior management.
• Monitor the implementation of new processes and make or propose adjustments as needed.
• Train staff on new processes and ensure smooth transitions.
• Collect and analyze data to measure the effectiveness of process improvements.
• Prepare detailed reports and documentation on process changes.
• Stay updated on industry trends and best practices in process improvement.

🏅What you need to succeed

Please note: Do not be put off from applying because you believe you cannot tick every box. If you think you can help, and you really want to join our growing and exciting business please get in touch, we would love to hear from you.

• At least Bachelor's degree in Business Administration, Management, or a related analytical field.
• Minimum of 3-5 years of experience in continuous improvement or a related analytical role.
• Strong analytical and problem-solving skills, with proven experience in using SQL or Python to analyze and/or automate processes.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proven track record of successfully implementing process improvements.
• Proficiency in data analysis and process mapping tools.
• Strong project management skills.

It would be a plus if you also have:

• Previous experience working on an operational role.
• Certification in process improvement methodologies such as Lean, Six Sigma, or Kaizen.

🎁 What's in it for you?

• € 1000 per year for you to contribute to your learning & development to help you grow professionally and personally.
• €300 per year for you to endorse team build, including dinners, games, and events.
• 28 vacation days per year (increasing 1 day every year up to 30).
• We welcome you to our office in the center of Berlin or Amsterdam 3+ days a week.
• Take advantage of our Workation policy, allowing for up to 6 weeks every year of work outside of Germany (some restrictions apply).
• Subsidised gym membership to boost your physical and mental well-being.
• € 46 per month towards the DeutschlandTicket (for DE role) / public transport (for NL role).
• Tax relief for payments into our Business Bike scheme.
• You can accelerate your career and take ownership of your work and development in a flat hierarchy where 360 feedback is encouraged.
  

🦸 Are you a Monduneer in disguise?

Working in a truly diverse group makes us stronger and more resilient. Furthermore, it enables an unfair advantage - the opportunity to learn from each other, see different perspectives, and consider a broader range of variables in our decision-making. That is what being a Monduneer is all about.

Thus, regardless of your background, age, disability, gender, parental status, race, religion, sexual orientation, educational background, or any other aspect you feel is a statement of your diversity, we look forward to discussing your role in mind.

If you believe you are a Monduneer in disguise, and it's time for you to shine, submit your application, and we'll take it from there.

💜 Meet Mondu

At Mondu, we have the vision to disrupt and become the leader in B2B payments. We are building a Buy Now, Pay Later solution for B2B e-commerce businesses. Our business will address a new set of customer needs in a vast new market segment. To do so, we will need to re-invent core parts of the payment experience to serve the needs of business customers. Moreover, we will need to listen closely to local customer needs and tailor our approach to the requirements of local customers in Europe.

After hugely successful funding rounds, we are looking to move at a phenomenal pace and this will not be possible without the right people in the team.