Manager, Accounts Receivable

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The AR Manager is a leadership position which will lead and support the India based Global AR team. The role will involve overseeing collections for our Americas, cash application, AR reconciliations, customer write offs, bad debt analysis, customer query resolution, month and quarter end close tasks. As this is a customer facing role, customer service will be a priority. As the AR Manager you will be working closely with the Global Director of AR & Credit based out of  Dublin, Ireland, and the Sr. AR Manager based out of Austin, Texas, where our other AR teams are located. 

This position requires a driven individual who has refined communications skills and exceptional business acumen.  He or she must be able to work independently and have to drive to follow up and follow through with increasing volume. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description: 

The Order to Cash team is a truly global team that sits in three locations: Dublin, Austin and Gurgaon. The team is led by Global Director of Accounts Receivable and Credit. We are both an internal and external customer facing team. This team is a high-performing, collaborative team, made up of overachievers and driven professionals.

Position Responsibilities Include:

• Oversee Collections 
• Collaborates with AR Managers for development of consistent global processes
• Management and development of collections team in Gurgaon, India
• Accountable for enabling and assisting with building team morale and maintaining an ‘open door policy’ allowing the team to reach out between check in calls
• Coordinate and update AR documentation followed by the team in line with team policies and procedures
• Creating and setting goals that improve the AR process that align to the company strategy and vision
• Preparing and approving customer refunds
• Preparing and approving credit memo requests
• Drive continuous improvement through identification of process and system enhancements. Take ownership from project planning stages to technology implementation
• Analyze AR accounts to identify problem areas and initiate plans for resolution
• Assist with monthly cash forecasting and oversee team efforts to meet or exceed collections targets
• Run daily bank reports and apply cash for AR invoices - if required
• Escalate accounts to Global Director and Sr. Manager as needed and recommend accounts for bad debt/revenue reserve
• Run AR Aging report and document daily collection activities on Aging
• Contact delinquent customers via telephone and email and maintain consistent follow up with these accounts.
• Meet or exceed individual cash targets as assigned on a monthly & quarterly basis.
• Obtain purchase orders from customers
• Respond to invoice disputes by reading and understanding legal agreements and order forms related to the sale
• Utilize salesforce.com to obtain backup for invoices
• Key business partner for internal stakeholders including Revenue, Deal Desk, Sales, Legal & GL
• Complete ad-hoc projects that require analytical skills

Candidate Profile Includes:

• 7-10 years experience working in Accounts Receivable, Accounting, Billing or equivalent. 3-5 years leadership experience
• Accounting or business degree 
• Experience leading and developing teams
• Proficient knowledge of the process flow of the AR billings through to general ledger
• Detail-oriented with great organizational skills, but also comfortable with ambiguity
• Strong understanding of operational accounting procedures, month / quarter close processes and reporting
• Team player with excellent interpersonal skills, who can establish and maintain excellent relationships within the team, internal stakeholders and external customers
• Excellent written and verbal communication skills, with the ability to explain financial information to someone from a non-financial background
• Strong analytical and quantitative skills
• Desire to work in a dynamic, diverse and fast paced environment
• Experience in Microsoft Applications (Advanced excel) required, with Salesforce & NetSuite and YayPay a plus

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

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*MongoDB is an equal opportunities employer.*