Coordinator, Community Volunteer Experience (9-month contract)

We have a bold vision of a world free of multiple sclerosis (MS). For 75 years, we have been living our mission to connect and empower the MS community to create positive change and you can be part of that! Our team is looking for a Coordinator, Community Volunteer Experience, in Ottawa and surrounding area on a 9-month contract from March to December 2025, working 35 hours per week. We support flexible work options; with some purposeful based in-person meetings, based on your location. Please apply by February 2nd, 2025.  

Discover. Innovate. Act 

We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.  

To learn more about MS Canada, the impact we make, and what makes this a great place to work, we encourage you to visit www.mscanada.ca. 

The impact you will have: 

The Coordinator, Community Volunteer Experience engages and supports volunteers throughout the volunteer life cycle. This role partners across the organization and community to advance collective action and to help foster MS Canada as a charity of choice for volunteers. The Coordinator, Community Volunteer Experience will collaborate across teams to recruit and support volunteers as we deliver fundraising events and programs in support of Canadians living with MS.  

• Delivers a positive volunteer experience throughout the life cycle, including recruitment, onboarding, training, development, and support. 

• Drives staff-volunteer partnerships across community to foster volunteer engagement and build a strong volunteer pipeline. 

• Supports volunteer engagement and recognition in partnership with the volunteer’s portfolio, such as identifying opportunities for growth and meaningful engagement with the organization. 

• Provides input on volunteer strategy, such as identifying recruitment needs in collaboration with cross-portfolio colleagues. 

Our ideal candidate: 

• Is confident, energetic and results oriented 

• Has experience in volunteer engagement and the ability to mobilize volunteers to achieve fundraising event goals 

• Has a passion for enhancing the volunteer experience within the non-profit/health charity sector 

• Is highly organized with strong attention to detail 

• Has excellent communication skills, both verbal and written 

• Thrives in working in a fast-paced professional environment with specific targets 

• Has a track record of strong customer service skills and the ability to build and maintain successful working relationships with a variety of staff, volunteers and community partners 

• Cultivates a positive and supportive atmosphere by recognizing volunteer efforts, assisting volunteers with their endeavours and evaluating their experience 

• Is self-motivated and a multi-tasker with the ability to work independently and as part of a team 

• Can always maintain confidentiality, with sensitivity to issues of disability and diversity 

• Is flexible and can manage a diverse workload 

• Has exceptional computer literacy with excellent knowledge of Microsoft Office and is proficient with database software and survey software 

• Is available to work the occasional weekend during event season to ensure smooth operations. 

• Has a valid driver’s license and has access to a reliable vehicle. 

What we offer 

At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes: 

• Starting salary within the range of $50,000-$53,520 

• Investment in your professional growth and development, 

• Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends, 

• Support work life balance through flexible schedules, with hybrid work arrangements 

MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive.  

We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required, if contacted.  

All positions at MS Canada will require a background check in compliance with our Screening Measures Policy. 

We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land.