Assisted Living Move-In Coordinator

At FellowshipLIFE, we believe our team members are our greatest assets and that’s why we offer a competitive salary and generous benefits package.

Friends Village, a premiere FellowshipLIFE community and a leading not-for-profit Life Plan Community (CCRC), located in Woodstown, New Jersey seeks a self-motivated Assisted Living Move-In Coordinator with an entrepreneurial spirit to join our team. The senior living industry is poised for tremendous growth in the coming years and there has never been a better time to join an organization committed to growth and transforming the aging experience of older adults.

JOB SUMMARY: Under the supervision of the Certified Assisted Living Administrator (CALA) the Assisted Living Move-In Coordinator ensures the smooth and successful transition of new Residents into the community.

The AL Move-In Coordinator is the pivotal point of contact with the new Resident and family. S/he must possess the ability to exercise good judgment in a variety of situations; demonstrates effective verbal and written communication, administrative, and organizational skills; and the ability to maintain a realistic balance among multiple priorities. Leads by example, maintaining a professional work relationship with team members, clients, residents, and their family members. Remains knowledgeable of clients’/residents’ responsibilities and rights. Will be a working liaison in the community, area hospitals, and other venues. The Move-In Coordinator is responsible and held accountable for following FellowshipLIFE mission and core values while maintaining and living our philosophy of person directed lifestyle and Fellowship Spirit

• Manage all aspects of move in with Resident(s) and family members to finalize settlement paperwork and requirements for move-in, including file set up, creating agreement and related file documents, scheduling final move in date and obtaining all relevant documentation from resident(s), family members, physicians, and financial advisors, etc.
• Coordinate all neighborhood and room turn-overs, materials selections, and ensure the room is in acceptable condition for move in. Work closely with plant operations, contractors and operations to make sure deadlines will be met. Handle move-in coordination: move-in day activities, move-in arrangements, parking assignment, cable, utilities, amenities access, dining services account, keys/fob, etc. Provide team with new resident information and assist the new Resident’s transition into the community. Coordinate room walk through with maintenance and housekeeping for move outs and schedule with appropriate team members for room to be made show ready.
• Provide Assisted Living Team and CALA support and communication that will include handling inquiries, touring prospects, coordinating relationships with hospitals and Long Term Care Facilities for prospects, and participating in external community outreach programs.
• Compile reports accurately and timely as needed

• Critical Thinking: Fully assesses a situation; thoroughly probing cause-and-effect, potential resources, possible options; and devising plausible solutions/responses that are resident/client-centered and appropriate.
• Quality Focused: Ensures team education and competencies (in-services, trainings, culture, and guide positions), as well as ensures policies, procedures, and operations are followed in compliance according to federal, state, local, and Friends Village policies and procedures. Monitors and maintains accurate records, i.e. contracts, reports, etc.

• In order to ensure the proper execution and conduct during calls with family members and customers, calls are subject to quality control monitoring.

• Conflict Resolution: Should have a good understanding of healthy conflict resolution techniques and demonstrate an ability to work out any personal conflicts with others in a way that is in keeping with the Fellowship Spirit culture.
• Interpersonal Sensitivity and Communication Skills: AL Move in coordinator must have the ability to communicate with prospects/families, team members, and referral sources clearly and respectfully. Answers inquiries, gives direction and provides assistance to prospects/families. Should be able to clearly give feedback and ask for information from other team members and prospects/families members as necessary.

• Uses confidentiality and proper chain of command when passing along information, changes, or concerns of residents and clients.
• Maintains a safe, comfortable, and functional work environment by assessing surroundings for potential hazards, encouraging continuous quality improvement.
• Promotes the community in a positive manner and effectively communicates the community values to residents, families, visitors, and team members.
• Ability to provide clear directions and expectations, while coaching and offering effective feedback.
• Supports other team members in meeting all job requirements.
• Actively participates in being part of a learning and teaching organization. Willingness to continue to learn and seek improvement. Attends in-service training programs.
• Responsible for staying abreast of current laws, regulations, policies, procedures and best practices, and adapting to company and industry changes.
• Accurate, detailed, and dependable, with a commitment to the highest quality of standards.
• Work may require more than 40 hours per week to perform the essential duties of the position. Availability for evening and weekend work during special events.
• Other duties as assigned. There are times based upon unusual work volume (increase or decrease), emergencies, or severe weather conditions, when it will become necessary for you to accept and perform a work assignment or assist with tasks which are outside of your regular duties or cross-trained assignment in which you possess the basic knowledge and skill to perform the assignment safely.

• MINIMUM ACCEPTABLE QUALIFICATIONS:

• Minimum of three (3) years related experience, preferably in a senior living community or marketing in a healthcare facility.
• Associate’s degree in Marketing or related field, preferred.
• Demonstrates proficiency in Microsoft Office and marketing-related or CRM software, like Sherpa.
• Highly organized and able to multi-task in a fast-paced atmosphere.
• Self-motivated with the ability to set and follow goals and work independently.
• Strong interpersonal skills necessary in order to communicate and cooperate with and respond effectively to the instructions and requests from a diverse group of prospects/families, visitors and team members and to provide information with ordinary courtesy and tact.
• Possesses strong assessment skills, including good insights into prospects’/families’ preferences and needs. Demonstrates strong communication and relationship building skills with prospects/families and is able to explain prospects’/families’ needs to others as needed.
• Excellent written and oral communication skills in English in person and over the telephone and the ability to listen attentively with appropriate hearing acuity.
• · Ability to respond to and work with a mature resident population, creating a warm, caring and supportive environment for the enjoyment of the on-campus and off­ campus clients and to promote this philosophy to all team members.

EOE:  FellowshipLIFE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We support a work environment where diversity, integrity and excellence are embraced, family is valued, and Fellowship Spirit is strengthened.