Front Office & HR Coordinator

The Front Office & HR Coordinator at M.S. Walker is truly the heart of our Norwood, MA headquarters! As the first person to greet visitors, employees, clients, and vendors, we are looking for an exceptional individual to manage our reception area and lobby. If you have a talent for making people feel welcome and a knack for creating a lasting first impression, this might be an ideal opportunity for you to shine.

What You'll Be Doing:

Reception & Office Support:

• Answer all incoming phone calls and direct inquiries appropriately.
• Greet guests warmly and ensure they are properly directed.
• Maintain the guest sign-in/out log.
• Manage office supply inventory and place orders as needed.
• Sort and distribute incoming mail and packages.
• Assist with food orders for meetings and company events.
• Create and distribute employee and visitor security badges.
• Ensure the lobby is clean, organized, and welcoming.
• Assist with managing deliveries and pick-ups.
• Perform other administrative and support tasks as assigned.

HR & Communications Support:

• Provide administrative support for the Human Capital Management (HCM) system, including onboarding and learning modules.
• Assist with coordinating new hire orientations, ensuring a smooth onboarding experience.
• Maintain training records and help employees navigate the learning management system.
• Own the creation, editing, and distribution of the monthly company newsletter, gathering content, writing articles, and coordinating with departments for updates.
• Help coordinate employee engagement activities and internal communications.

• Requirements:
• 1-2 years of experience in a Receptionist, Office Administrator, HR Support, or Communications role.
• Outstanding communication skills (over the phone, written, and in person).
• Strong organizational skills and keen attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Familiarity with content creation, writing, or newsletter publishing is a plus.
• Ability to adapt and multitask in a fast-paced environment.
• Minimum of High School Diploma or GED.

Additional Details:

• Hours: Monday - Thursday 9:00am - 5:00pm, Fridays 8:00am - 4:00pm
• This role is based onsite at our Norwood, MA headquarters

We offer a Comprehensive Benefits Plan that includes the following:

• Medical & Dental Insurance
• Vision Coverage
• Paid-Time-Off Program
• Fidelity Investments 401k
• Disability, Life, Accident & Illness Insurance Packages
• Discounted Fitness Memberships
• Free & Discounted Work/Life Resources
• Career Advancement Opportunities
• On-Demand Professional & Leadership Development Through M.S. Walker University

Who we are:

Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people – our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.

Mission Statement:

Since 1933, our mission has been firmly rooted in our core values of family, integrity, respect, honesty, and hard work. We are deeply committed to upholding these principles for our team members, customers and suppliers alike. We seek to build and maintain long-lasting relationships based on trust and reliability. By honoring our heritage and embracing innovation, we aim to continuously improve and adapt to meet the evolving needs of our industry, while responsibly contributing to the communities we serve. Together, we strive to elevate the spirit of hospitality and foster a vibrant and respectful culture in all facets of the organization and beyond.

***It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.***