Student Experience and Support Coordinator

Position Overview

The Support Services and Student Engagement Specialist is a dual-role position focused on providing comprehensive support to students in workforce development programs while ensuring efficient coordination of support services. This role combines case management, student engagement, and administrative responsibilities to foster a supportive and productive environment for program participants.

Key Responsibilities

Student Support and Engagement:

• Act as the primary point of contact for students, addressing individual needs, challenges, and barriers to success.
• Build relationships with students to ensure engagement and participation in programs.
• Conduct regular check-ins with students to track progress and identify areas for improvement.
• Develop and implement activities that promote social-emotional learning, interpersonal skills, and personal development.
• Collaborate with instructors and staff to monitor student attendance, performance, and behavior, intervening as needed.

Support Services Coordination:

• Manage case files using case management software (e.g., myOneFlow) to ensure accurate and timely documentation of student progress and services provided.
• Collaborate with the Workforce Development Director to align support services with program goals and objectives.
• Coordinate access to external services, such as counseling, financial assistance, housing resources, and other community-based programs.
• Ensure that students are aware of and utilizing available support services effectively.

Program Administration:

• Assist in planning and executing workshops, events, and other program activities.
• Prepare regular reports on student progress and engagement metrics.
• Monitor and manage program resources to ensure they meet student needs.
• Provide recommendations for program improvements based on student feedback and program outcomes.

Key Performance Indicators (KPIs):

• Maintain a [specific percentage] retention rate of students throughout the program.
• Ensure all case files are updated weekly in the case management system.
• Achieve a [specific percentage] utilization rate of available support services by students.
• Conduct engagement activities with [specific frequency] to foster student participation.
• Generate and submit accurate monthly reports to the Workforce Development Director.

Qualifications:

• Bachelor’s degree in Social Work, Education, Counseling, or a related field (Master’s preferred).
• Minimum of 2 years of experience in student support, case management, or a similar role.
• Proficiency with case management software (e.g., myOneFlow) and general office tools.
• Strong interpersonal and communication skills with a student-focused approach.
• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
• Experience working with diverse populations, including underserved or at-risk students.

Preferred Skills:

• Knowledge of workforce development programs and related support services.
• Familiarity with social-emotional learning frameworks and strategies.
• Ability to manage multiple tasks effectively and meet deadlines.
• Creativity in developing student engagement activities.

Work Environment and Benefits:

• PTO
• Wellness Days Off
• Work From Home Opportunities

Schedule

Monday - Friday

9:00am - 3:00pm

This position is critical to ensuring student success and fostering a supportive environment where participants can achieve their educational and professional goals. If you are passionate about making a difference in the lives of others and possess the qualifications listed above, we encourage you to apply!