Support Operations Specialist - Financial Services

Hi! And thanks for stopping by! 

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 

About the Team

This is a team that needs no introduction because customers drive our world.  Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

The Opportunity

You'll support our customers with payment solutions, providing outstanding customer service, investigating and monitoring daily transactions and client behaviour to mitigate loss and prevent fraud.

You'll do this through the delivery of a range of financial services functions including Settlement & Reconciliations and Operational Reporting. This role is exciting and fast paced, and we're looking for someone who's ready to make a real positive impact to our valued customers.

The Role

-  Transaction and client behaviour monitoring to prevent fraud and protect merchants

-  Ensuring client data is accurate and up to date

-  Investigation and resolution of service critical issues & incidents in a timely and efficient manner

-  Providing support to the team by way of training and mentoring

-  Review and optimise existing processes and tools for efficiency, quality and simplification

About You

-  Prior experience in a payments or banking environment and detailed understanding of the payment environment would be advantageous

-  Understanding of AFSL Compliance obligations i.e. AML /CTF and financial transactions would be highly regarded

-  Passion for customer happiness with excellent communication skills and collaboration

-  Good judgement, initiative, and decision-making skills

-  Excels at operating in a fast-paced, complex environment

-  Self-motivated and able to manage their own time as you will not be on a queue

-  Experience with MYOB SME Product range is preferredb ut not essential

-  Experience with log management and alerting tooling such as Splunk and Cloudwatch is highly regarded

Please be advised that we will be starting recruitment after the holiday break, beginning on January 13th.

Our Culture & Benefits 

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  

🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 

🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 

🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 

🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 

🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 

🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!