CRM Retention Coordinator

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a CRM Retention Coordinagtor to join our Marketing Team.

What we want from you:

• Oversee email marketing campaigns, including content creation, segmentation, scheduling, and analysis;
• Assist in the planning, execution, and monitoring of CRM retention campaigns across multiple channels (Email, SMS, Push, Onsite, etc.);
• Ensure all campaigns are correctly set up in CRM systems, following segmentation and targeting strategies;
• Support the implementation of automated customer journeys and lifecycle campaigns;
• Utilize HTML skills to create and modify email templates optimized for various devices and platforms;
• Monitor and report on campaign performance, providing insights and recommendations for improvement;
• Contribute to the development and implementation of customer segmentation and personalization strategies;
• Ensure timely and accurate completion of CRM projects with full autonomy;
• Proactively propose and align with the CRM Manager on optimal workflows and best practices;
• Develop a deep understanding of project mechanisms, objectives, and desired outcomes;
• Maintain a thorough understanding of the casino and sports betting industry;
• Gain extensive knowledge of our internal systems and tools;
• Collaborate with the CRM Manager monthly to propose automation projects;
• Seek solutions and assistance from relevant departments or personnel when challenges arise;
• Assist in the execution of tasks as required, including content/design requests and campaign setups;
• Identify and analyze customer behaviors, preferences, and trends to inform CRM strategies;
• Maintain accurate documentation of CRM campaigns, workflows, and best practices;
• Assist in streamlining CRM processes and improving efficiency;
• Focus on understanding customer needs to enhance their experience;
• Work effectively with cross-functional teams to achieve common goals.

• Previous experience in CRM coordination or a similar role within the iGaming industry;
• In-depth understanding of the casino and sports betting sectors;
• Proficiency in CRM tools (Braze, Optimove, FastTrack, or similar);
• Strong skills in interpreting data and making informed decisions.
• Experience in email marketing;
• Experience in HTML coding is considered a great asset;
• Familiarity with A/B testing and campaign optimization techniques;
• Understanding of customer segmentation and lifecycle strategies;
• Ability to work independently and as part of a team, managing multiple projects simultaneously;
• Proactive approach with excellent problem-solving abilities;
• Strong organizational skills with a keen eye for detail;
• Excellent written and verbal communication skills in English and Russian;
• Proficient in standard office software and usage of vast array of tools;
• Enthusiasm for continuous learning and professional growth;
• Focused on achieving objectives and driving results;
• Ability to adapt to a fast-paced environment and evolving industry trends;
• Strong interpersonal skills to work effectively with cross-functional teams;
• Creative thinking to develop innovative CRM strategies.

• Enjoy 3 health days to focus on your well-being.
• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.