Technical Support Engineer

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a Technical Support Engineer to join our Engineering Team.

What we want from you:

• Provide technical support to the AppSupport team
• Participate in solving issues related to services within the area of responsibility
• Improve monitoring and logging systems
• Collaborate with DevOps, administrators, SRE, and developers in the interest of the AppSupport team
• Prepare documentation and participate in the team’s daily operations

• Advanced Linux user (knowledge of basic commands)
• Experience with Git
• Experience with CI/CD tools (GitLab, Jenkins)
• Proficient in using diagnostic tools in Linux
• Understanding of networking principles and protocols
• Experience with Docker
• Ability to write readable scripts in Bash, Python
• Understanding of information security principles
• Understanding of database principles
• Experience with automation tools (Ansible, Terraform)
• Experience with monitoring tools (Prometheus, Zabbix, Victoria Metrics, Grafana)
• Experience with logging tools (ELK/OpenSearch, Logstash+Loki stack)
• Understanding the importance of metrics, logs, alerts
• Understanding of orchestrators (Kubernetes, Rancher)
• Understanding of reliability principles, incident management, IaaC, GitOps, human factors, SL*, the importance of separating configuration from code, the necessity of testing changes, and more

It will be a plus if you have:

• Previous L2-L3 experience
• Previous experience working in a 24/7 shift schedule

• Recharge your batteries with 20 paid working vacation days annually to explore, relax, and rejuvenate.
• Enhance your language skills with English lessons facilitated by experienced tutors.
• Stay ahead in your field with access to conferences and professional literature to fuel your growth.
• Kick off your birthday month with a bang! Enjoy a fully paid day off and heartfelt wishes from your team.
• Boost your energy and morale with complimentary snacks available in the office.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.