Marketing Manager, Professional Services

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

We are seeking an experienced marketer to join our Professional Services team and partner with restaurant brands using the Olo Engage platform to lead strategy and oversee the execution of their CRM and loyalty programs, ultimately driving increased guest lifetime value, frequency, and revenue. This is a unique opportunity to be part of a growing team of leading performance marketers, serving as a trusted resource to prominent brands in the restaurant and food service sector.

We are looking for someone with a strong background in designing, managing, and executing marketing strategies that deliver measurable results across the digital landscape. As Marketing Manager, you will leverage your in-depth knowledge of MarTech tools, including Marketing Automation, Customer Data Platforms (CDPs), Engagement tools (customer feedback and reputation management), and Loyalty/Offer Management systems, and should bring a data-first mentality and the ability to manage large, complex datasets to derive actionable insights.

You will report to the Associate Director, Professional Services, and collaborate with multiple business partners across Olo to support our customers. You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

• Develop and pitch CRM and loyalty marketing strategies using your expertise in the Olo Engage product suite and industry experience.
• Advise brands on impactful marketing tactics by developing, testing, measuring, and optimizing.
• Enhance the digital guest experience for partners by creating sophisticated journeys that leverage incentives and communication channels including email, SMS, and push notifications.
• Identify high-value audience segments for targeted marketing efforts.
• Create and share reports that help brand partners understand the value of Olo Engage and their marketing tactics.
• Project manage customer collaborations and marketing activities for multiple brands.

• 5+ years of digital marketing experience, including 2+ years of hands-on experience with MarTech SaaS products (experience with tools like Olo Engage, Iterable, Braze, Sendgrid, or Twilio Segment is a plus).
• Experience in a fast-paced, adaptive, and high-impact marketing role (experience in the restaurant industry is a bonus but not required).
• Enthusiasm for SaaS, championing the value of advanced technology for marketers, and sharing this passion with the restaurant community.
• Experience leading projects and developing creative solutions to solve complex problems and deliver results.
• Data-driven mindset; you actively seek data to inform decisions and can confidently speak to it.
• You are polished, detail-oriented, and a strategic customer resource at all times.

• Strong communication skills, with the ability to build relationships and collaborate effectively at all levels cross-functionally and with senior management.
• Legally authorized to work in the United States.

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $84,000 - $114,475 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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