Senior Director, Revenue Cycle Management (RCM) Services - Remote US

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary

The Senior Director of Revenue Cycle Management (RCM) Services is responsible for overseeing external RCM service delivery partners, ensuring high-quality service delivery and client satisfaction. This role drives strategic initiatives, supports sales and marketing efforts and leads to the growth and development of the RCM service line. As a key leader, the Senior Director leverages market insights, fosters cross-functional collaboration and ensures operational excellence to enhance Nextech’s RCM offerings. 

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

• Service Delivery Management 
• Oversee and manage relationships with external RCM service delivery partners. 
• Ensure the quality assurance of services provided to clients, maintaining high satisfaction levels. 
• Monitor client metrics to ensure consistent performance and reference ability for RCM services. 
• Market and Customer Insight 
• Analyze market trends and customers need to inform strategic decisions. 
• Leverage insights to continuously refine and enhance RCM services. 
• Strategic Leadership 
• Drive strategic initiatives that improve RCM service offerings and operational efficiency. 
• Develop and implement long-term strategies for service improvement, scalability and growth. 
• Technical Proficiency and Expertise 
• Maintain expertise in RCM systems, technologies and regulatory requirements. 
• Act as the subject matter expert (SME) for RCM, staying updated on industry best practices and changes. 
• Data-Driven Decision Making 
• Analyze key metrics and KPIs to optimize service delivery and identify areas for improvement. 
• Utilize analytics tools and ROI methodologies to validate assumptions and optimize services. 
• Cross-Functional Collaboration 
• Collaborate with vendor partners, marketing, sales, finance and regulatory teams to align priorities and ensure seamless handoffs. 
• Serve as a communication bridge between technical and non-technical teams to achieve common goals. 
• Project Management 
• Lead and manage RCM projects from initiation to completion, ensuring delivery on time, within scope and within budget. 
• Apply Agile methodologies, including sprint planning and backlog grooming, to manage project workflows and stakeholder expectations. 
• Problem Solving and Adaptability 
• Address and resolve complex challenges related to RCM services. 
• Adapt to changing market conditions, regulations and client needs with agility and foresight. 
• Leadership and Influence 
• Provide leadership and guidance to the RCM team and external partners. 
• Foster a culture of high performance, accountability and continuous improvement. 

• Bachelor’s degree required; MBA preferred.
• Minimum of 5 years of proven experience in revenue cycle management.
• Strong leadership and strategic thinking skills.
• Proficiency in data analysis and project management methodologies.
• Excellent communication and interpersonal skills with a collaborative mindset.

• Experience with Agile methodologies and project management tools (e.g., Jira, Trello).
• Familiarity with healthcare regulatory frameworks and RCM technologies.
• Proficiency in using analytics tools like Tableau, Power BI or Salesforce for reporting and data-driven decision-making.
• Demonstrated success in leading cross-functional teams and aligning diverse stakeholders toward common objectives.

• Nextech operates as a remote work organization
• Significant time spent working on a computer in a dynamic, fast-paced environment.
• Long-distance or air travel as needed – not to exceed 25% travel

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• iCREATE Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options