Administrative Customer Service Assistant

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.com.

POSITION SUMMARY

This position will provide support to Delaware facility/Customer Service team for various facility related tasks in order to allow Customer Service to focus on core objectives. Will also serve as a back up to the Customer Service Assistant role for data entry.

WHAT YOU WILL DO:

·         Greet contractors and delivery personnel, facilitate directing to area of building for service/maintenance and follow through to completion of task/delivery, including signing paperwork, obtaining copies for records, and documenting/communicating any post-visit instructions provided. 

·         Work with the cleaning company to ensure all items within scope of work are being met

·         Administrative support function for office including:

o    Monitoring and distribution of incoming and outgoing mail

o    Order office & kitchen supplies.

o    Assist in document retention program tasks (boxing documents for storage, tracking destruction dates and coordinate pick up of destruction documents)

o    Assist with social events and fundraising tasks such as ordering lunch, buying materials for activities, running of events and set up/clean up for activities.

o    Assist with development of electronic filing structure and cleanup of file organization; monitor for accuracy.

o    Maintain safety related certifications and instructions within office are kept current and published for awareness (CPR certification, First Responders, evacuation paths, etc.)

o    Organizing and maintain office/building layout documentation.

·         IT support function for office

o    Point of contact for remote IT Teams to coordinate and collaborate ongoing troubleshooting activities for resolution

o    Assist in maintaining equipment inventory and organization of on hand items

·         Support Customer Service Assistant group when other tasks are completed by:Enter daily quotes into quote system including No Bid/No Quote information.

·         Enter daily quote award information / bid tabs into quote system.

·         Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

·         High School Diploma/GED.

·         Strong phone, verbal and written communication skills.

·         Strong organizational and time management skills.

·         Data entry proficiency.

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

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