New Balance / Customer Support Agent - Dutch and English

Who We Are 

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

 
Our Client  

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. 

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission? 

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. 
• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. 
• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. 
• Product expertise: Develop a deep understanding of our client's products and services. 
• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. 
• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. 

Your Experience, Our Future 

• Fluency in Dutch: Demonstrated by exceptional grammar and spelling. 
• Advanced English Proficiency: Excellent written and spoken English communication. 
• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. 
• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. 
• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. 
• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.  

Your Benefits Package 

• Start Date: ASAP
• Contract: Temporary (3 month contract with 1-month probation period) 
• Hours: 25 hours/week
• Work Schedule: Monday to Friday 3:00pm - 8:00pm.
• Salary: €12.435,89 gross per year
• Holidays: 24 working holidays / 2 accrued days per month
• Paid Bank Holidays + Extra Day in Lieu
• Work Model: Hybrid (6 days per month at the office)
• Training: 8 days of office based training, Monday to Friday from 10:00am to 7:00pm
• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Well-being Support: Confidential counselling and resources. 
• Perks & Discounts: Exclusive offers and rewards. 
• Health Benefits: Discounted health insurance. 
• Skill Development: LinkedIn learning and certifications. 
• Referral Program: Bring a friend and get a referral bonus. 
  

Let's chat about your future at CPM International!