Customer Service & Support Representative (Hybrid)

NFI Parts™ is the leader in providing parts, technical publications, training, and support for buses and motor coaches across North America. With its foundation in NFI Group, NFI Parts offers extensive replacement parts for renowned brands like New Flyer®, MCI®, ADL, ARBOC, as well as the product lines acquired from NABI and Orion. NFI Parts stands out with its robust supplier network, made up of over 1,000 trusted vendors, ensuring quality and comprehensive service.

POSITION SUMMARY

The Customer Service & Support Representative (CSR) will provide a positive customer experience while supporting the Metro team with various tasks. They will contribute to customer strategies and team initiatives to help achieve overall goals and objectives.

WHAT YOU WILL DO:

• Supporting the Metro Specialist, the CSR will oversee general customer service tasks as needed, including providing vacation coverage.
• Tasks will include reviewing various customers contracts to identify requirements in collaboration with the Metro Specialist/Customer Service Manager, including terms and conditions, bid submission requirements (due date, copies, how to bind, etc.) and will assist with coordinating contract deliverables (insurance and bid bonds, etc.).
• Responsible for overall Return Material Authorization (RMA) reconciliation. Ensure that open RMA’s are cleared up timely.
• Responsible for review of all open orders; reporting aging and coach down status to the Metro Specialist and assist with developing a plan to expedite and drive delivery of parts to customers timely.
• Support in creating and monitoring New Load Requests, Data Change Requests and Pricing Requests.
• Participate in supporting major projects or programs in collaboration with the Metro Specialist as required.
• Work in conjunction with Metro Specialist to prioritize tasks with the Customer Service Representatives.
• Miscellaneous responsibilities as assigned by the Customer Service Manager/Metro Specialist.

*Travel may be required for this role

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in Business or related discipline and/or equivalent experience.
• Superior knowledge in the use of Microsoft Office with advanced Excel skills.
• Ability to converse in a professional manner in both written and verbal communication.
• Advanced problem solving, organizational and analytical skills.
• Motivated self-starter, comfortable in a fast- paced environment.
• Experience of Oracle systems and process would be considered an asset.
• Working knowledge of bill of materials is an asset.
• Experience in the automotive or transit industry is an asset.

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.