Service Co-ordinator

Company: SGS

SGS are the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

We deliver services that touch every part of human activity and improve millions of lives - from ensuring the safety of food, clothing, transportation, and medicine to better testing in the nuclear industry. Whatever your role, you will make an important contribution to delivering safer products, better services and keeping society connected.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays.
• An additional day off for your birthday
• Discounted Gym Membership
• Retailer Discounts
• Access to electric vehicle leasing scheme (subject to eligibility criteria)
• Enhanced maternity/paternity and adoption pay.
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives

Job Title: Service Co-Ordinator

Hours: 37.5   Monday  - Friday - 9:00 am till 5:00 pm 

Job Location: Leicester - Hybrid

As our Service Coordinator, you will:

• Effectively coordinate key account service requests within the Consumer Retail Services portfolio.
• Collaborate with Account Managers to ensure smooth contract management and client satisfaction.
• Support branch activities through administrative functions and invoicing processes.

Key Responsibilities

• Provide accurate information on inspection and conformity assessment services.
• Manage client accounts profitably, ensuring financial targets are met.
• Coordinate client account activities to meet and exceed expectations.
• Assist in expanding SGS’s client portfolio.
• Ensure prompt and accurate billing, including affiliate bill processing.
• Represent SGS at client meetings, conferences, and exhibitions.
• Support the development of the client database.
• Implement effective procedures to ensure continuity of service.
• Ensure affiliate compliance with SOPs for service delivery

Skills & Knowledge

Essential:

• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and maintain accuracy.
• Excellent organizational and IT skills, particularly in Word and Excel.
• A willingness to learn and adapt to change.

Desirable:

• Knowledge of import/export processes.
• Experience working in time-sensitive service environments.

Essential Experience:

• Customer-facing or customer care roles.
• Working under deadlines and prioritizing workloads.
• Effective teamwork and strong communication skills.

Desirable Experience:

• Project coordination.
• International trade compliance.

Essential Qualifications:

• GCSEs (or equivalent) in English and Mathematics (grades A*–C).
• Higher education (A-Level or equivalent).

Desirable Qualifications:

• University degree or equivalent.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.