Outside Sales Representative, Cape Cod

Each Outside Sales Representative at North Coast is responsible for servicing and supporting a specific territory in New England.

The Outside Sales Representative will focus primarily on servicing, maintaining, growing, and deepening existing customer relationships through focused customer service approach while developing new item penetration within existing customer base. They will also work to shore up new sales leads, building relationships with potential customers to establish trust and rapport with the goal of converting them to customers.

While some of the work is easily handled remotely, a significant portion happens on the road visiting clients, meeting with your team, and connecting with new business leads throughout the assigned territory. Training for this position, as well as team meetings, happen out of our headquarters in the Boston Seaport.

You will be expected to learn and understand how the company functions as a whole and learn all about our product offerings. This will help you gain a deeper understanding of our company and help to explain the functionality and value to customers. Additionally, this knowledge will serve as a vital tool when identifying potential new customers.

This position reports directly to the HRI Sales Director.

DUTIES AND RESPONSIBILITIES

• Develop, maintain, and interact with existing, potential, and new customer base
• Handle the daily needs of customers, ensuring needs are always met
• Provide excellent customer service
• Work with identified potential customers to guide them through the sales process, ensuring they find a suitable product or service that helps the customer solve a problem
• Perform activities such as customer menu research and cold calling to help assess the needs of new and existing customers
• Maintain internal databases, recording leads, updating client contact info
• Establish/maintain excellent relationships with customers within your territory
• Communicate with existing customer base & book of business; making proactive sales calls to existing and potential customers, and following up on prospects and leads
• Identify and qualify potential new customers within your designated territory
• Understand customers’ needs and identifying sales opportunities while offering solutions and support
• Identify items that our customers are buying elsewhere but not from North Coast. Identify new item opportunities within our existing customer base
• Able to explain and demonstrate features & benefits of products and services
• Stay informed regarding competing products and services
• Other responsibilities as assigned

• 3+ years’ experience in outside sales
• Food service sales background a must; Seafood industry experience a plus
• Sales driven, self-starter, who takes initiative and thrives in a fast-paced environment
• Self-starter and detail oriented
• Proficient with working from a day-to-day customer call list and having direct contact with the customer
• Confident and strong self-assuredness with excellent proactive telephone calling skills
• Strong prospecting, cold calling and closing skills
• Strong written and verbal communication skills
• Intermediate computer skills proficiency with Microsoft Word, Excel, and Outlook
• Proficient in learning computer-based processing programs that process orders and track sales data
• Able to build, cultivate, and maintain customer relationships
• Capable to work and collaborate well across cross-functionally teams
• Motivated to achieve targeted goals and objectives

PERFORMANCE MEASUREMENT

• Report on relevant sales data during weekly check-ins

North Coast Seafoods is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

At North Coast, employees are considered part of a family where everyone works together to ensure the founding mission and values of the company are upheld every day. We offer an inclusive work environment spearheaded by an approachable leadership team who believes in the idea that it’s not just about the work we do, it’s about what the work allows us to do for our loved ones.

We foster the opportunity for real growth and long-term employment. Most members of our leadership team started out on the floor and through mentorship advanced into their current roles. We are currently looking to build the next generation of leaders.

We offer competitive compensation packages including comprehensive health care coverage, vacation and 401(k) to all full-time benefit-eligible employees. Employees also have access to the highest quality seafood at cost.