Sales Operations Coordinator - Work From Home

• Prepare and manage Master Services Agreements (MSA) and Client Relationship Statements (CRS).
• Process Letters of Authority (LOAs) and other necessary documentation.
• Request and follow up on missing information and bill copies from retailers and service providers.
• Develop and maintain customer site matrices.
• Manage contract signing processes via DocuSign as requested by BDMs.
• Assist in the preparation and distribution of market updates and newsletters.
• Send out new service and funding information to customers.
• Provide marketing support, including the development and mailing of promotional materials.
• Track and report on project statuses.
• Maintain continuity and serve as a point of contact during BDMs’ leave periods.
• Assist with various service-related support tasks as needed to ensure smooth operations.
• Identify opportunities to streamline administrative processes and improve efficiency.
• Collaborate with the sales, service, and procurement teams to optimize daily task delivery and reduce resolution times for customer and service queries.

• High school diploma or equivalent; associate’s or bachelor’s degree in business administration or related field preferred.
• Proven experience in an administrative support role, preferably within the energy sector or a sales environment.
• Excellent organizational and multitasking skills.
• Strong attention to detail and accuracy.
• Proficiency in using office software, including Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Familiarity with DocuSign or similar electronic signature platforms.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proactive and solution-oriented mindset.
• High level of professionalism and customer service orientation.
• Ability to handle confidential information with discretion.
• Adaptable and able to manage changing priorities effectively.

As a Twoconnect employee, you get to enjoy the following:

• Work from home 
• Work-life balance: work during the day (7:00am-4:00pm PHT)!
• HMO benefits 
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development