Global E-Commerce Operations Coordinator (Hybrid Role - New York)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come. 

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all. 

About the Role: 

Reporting to the Vice President of Brand.com, the E-commerce Operations Coordinator (Global) is a key position helping our organization execute our e-commerce strategies. In this role, you will be a critical part of merchandising the site to support all commercial activation.  You will be the main liaison with our customer service, warehouse & operational teams. 

Key Responsibilities:

• Responsible for local site content refreshes within Shopify (including promotion setup & supporting campaign content i.e. HP billboard, PLP touts, etc)
• Collaborate with the ops team to track inventory for new product launches, samples and merchandise
• Verify inventory for promotional skus, such as samples, in advance of promotions & make site merchandising recommendations to E-commerce & CRM leads based on data 
• Main liaison with Ops, Warehouse & Customer Service teams for any inventory or promotion related questions or tasks 
• Maintains Olaplex.com activation calendar & ecom product master files
• Supports Commercial & CRM leads with creative brief creation & tracking brief from end to end (i.e. asset handoff) 
• Submits any necessary translations needed to our translation vendor 
• Stay up to date on beauty ecommerce trends, best practices & maintain a library of competitive examples 
• Key participant in QA & UAT for site & email activations 
• Supports Sr. Manager CRM in executing CRM strategy (including on site activations, email & sms). QA’s all email & SMS deployments 
• Handling comp requests 

About You:  

• 1-3 years e-commerce experience 
• Must know Shopify, Google Analytics 4 & Google Merchant Center
• Nice to have if they know Builder.io, Jira & Confluence, but not necessary 
• Must be comfortable in a fast paced & dynamic environment
• Detail oriented 
• Strong organizational skills with the ability to manage multiple projects simultaneously and coordinate with multiple teams

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards: 

The annual base pay for this position is $66,000 - $76,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

• Competitive compensation 
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options 
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you! 
• Culture: Our team has an “attitude of gratitude” and a shared passion for our brand. Join our culture committee and/or DE&I champion team to play a role in building and sustaining our “secret sauce" 
• Products: Twenty (20) free products per year, plus a friends and family discount 

Our Commitment to Diversity, Equity, and Inclusion:

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.