Program Delivery Manager, Backup Services - job 2 of 2

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

We are seeking a detail-oriented and highly organized Program Delivery Manager, Backup Services to lead the management and delivery of our Backup Services product offering. This role will focus on building strong client relationships, driving operational efficiency, and evolving tools and platforms to support scaling our service delivery. With a balance of client-facing engagement and internal coordination, you will be instrumental in delivering seamless outcomes in a fast-paced and innovative environment.

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

• Foster trusted partnerships with key stakeholders at client organizations.
• Proactively manage client expectations through clear and timely communication.
• Ensure timely receipt and processing of operational materials for efficient onboarding and compliance.
• Lead annual client meetings to discuss portfolio performance and develop risk mitigation strategies.
• Craft and deliver sensitive communications, balancing diplomacy with achieving results.

• Oversee the execution of Backup Services to ensure compliance with contractual obligations.
• Deliver annual client-facing reports, combining standardized and customized insights derived from client engagement and data analysis.
• Analyze performance data to uncover actionable insights and inform strategic decision-making.
• Enhance tools, systems, and processes to support scalable service delivery across large asset portfolios.

• Lead cross-functional collaboration with teams such as Product, Sales, Operations, and Engineering to ensure alignment and progress.
• Maintain accurate data in CRM systems like Salesforce for seamless tracking and reporting.
• Develop scalable frameworks to standardize service delivery and increase operational efficiency

• You are a strategic problem solver who excels at managing complex projects and ambiguous situations.
• You thrive in environments where you can create clarity and structure out of uncertainty.
• You are a skilled communicator who can navigate challenging client conversations with finesse.
• You are highly organized, detail-oriented, and comfortable collaborating across diverse internal teams.
• You are proactive and data-driven, using insights to identify opportunities for improvement and drive results.

• 4+ years of experience in client success, program management, or a related field.
• Proven ability to lead cross-functional initiatives and deliver results in complex environments.
• Expertise in project management tools and data analysis platforms like Salesforce and Excel.

• Experience in multiple relevant functions (client success, product, operations etc)
• Experience scaling operational systems for large asset portfolios.
• Familiarity with solar asset operations, performance management, or project finance.
• Background in client-facing report creation and data visualization.
• Knowledge of compliance and regulatory requirements within asset management.
• Proficiency in tools or frameworks that support operational efficiency and scalability.

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process

• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
• Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
• Pay range: We will update this job posting with the full salary range once we finalize it, before we begin interviews

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.