Retail Operations Specialist

About Onnit:

Onnit is an Austin, TX-based supplement company dedicated to supporting everyday heroes—those who need to be fully present and at their best, not only for themselves but also for their families, friends, and colleagues. As a trusted, serious supplement brand, we provide high-quality products with clinically studied ingredients designed to unlock a deeper mind-body connection and enhance both mental and physical performance.

Unlike other supplement brands, Onnit enables strength from within, empowering individuals to operate at their peak every day. Backed by medical professionals, industry experts, and a loyal community, we are rapidly growing while staying true to our mission of total human optimization. Recognized as a Best Place to Work in Austin by the Austin Business Journal, we take pride in fostering a dynamic and purpose-driven environment—and we’d love for you to be part of it.

About the Job:

The Retail Operations Specialist is responsible for leading the team supporting ONNIT’s internal sales team & highest volume customers. This candidate will manage & lead new customer onboarding with responsibilities ranging from administrative tasks to project management including customer set up, item management, order processing, EDI implementations and monthly sales outlooks. To be successful in this role, one will provide exceptional customer service and a focus on driving sales to reach individual and company revenue goals. 

Responsibilities:

* Process sales orders, reviewing all orders for accuracy, minimum order quantities, and lead times. 

* Lead and support high volume key accounts including onboarding, new item set up, sales order creation, and order fulfillment. 

* Manage EDI relationship with SPS Commerce ensuring all onboarding is successful and any issues are routed to the correct internal owner 

* Ensure key & new account sales orders are received, inputted, and processed by the expected delivery date 

* Accountable for communicating shipping updates and shortages to key accounts & responding to customer needs with the highest level of customer service. 

* Manage tools and resources needed for the fields sales team to execute in market (price lists, specifications, samples etc). 

* Assist sales management with updating Daily Sales Order reporting and ad-hoc requests 

* Collaborate cross-functionally with supply chain, operations, accounting, and sales 

*  Execute off invoice discount activation in Magento 

* Partner with IT on any improvements needed in sales order processing systems 

* Pull reporting from Magento, Quicksights & Netsuite as needed 

* 2-4 years experience in sales coordinating 

* Proficient in Excel and ERP systems 

* Extremely organized and self-motivated 

* Time management skills - efficient with ability to multi-task and prioritize 

* Sense of urgency to complete projects and tasks 

* Ability to work independently and problem solve 

* Strong communication skills both written and verbal 

• Full medical, dental, and vision benefits
• Basic Life Insurance
• 401(k) eligibility with company matching
• Flexible Vacation and time off policy
• $100/month wellness stipend
• Paid holidays
• Competitive compensation
• Tuition reimbursement
• Fringe benefits including free access to Onnit Academy gym ; co-pay healthy meals; among many others

EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status