IT Analyst

Hi, we're Oscar. We're hiring an Analyst to join our IT team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The IT Analyst facilitates daily technical virtual and in-person user assistance, performing onboarding and off-boarding tasks, access provisioning and deprovisioning, actively contributing to documentation maintenance, and participating in regular IT team meetings. You will serve as the essential first line of support, providing vital virtual and in-person technical assistance to employees and contractors. You will work with stakeholders across the organization, including developers, operations teams, executives, and end users.

You will report to the Manager, IT Services.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a hybrid role in our New York office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $23.85 - $31.30 per hour. You are also eligible for employee benefits, such as monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Provide end user support on Mac and Chromebook systems.
• Staff in-person and/or virtual help desks.
• Participate in a team rotation of weekend check-ins, typically involving four hours of weekend work Provide support for international onboarding
• Develop a deep understanding of Oscar's internal IT functions to efficiently support end users and optimize SLAs.
• Adhere to established policies and procedures while assisting users, and proactively suggest improvements when necessary.
• Contribute to meticulous documentation maintenance, ensuring comprehensive and up-to-date records.
• Show initiative and drive in actions, projects, and interactions, introducing positive changes to IT workflows.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 1+ years of experience supporting Mac and Chrome OS users in large environments, demonstrating patience in troubleshooting and educating users.
• High School Diploma, GED, or equivalent.

Bonus points

• Updated on the latest tools for environment management.
• Exhibit excellent interpersonal, written, and oral communication skills.
• Familiarity in inventory control and laptop provisioning.
• Display a track record of meeting deadlines, exceeding expectations, and taking ownership.
• Familiarity with Okta, Google Workplace, MDM, and Service desk tools (Jira/Zendesk/ServiceNow).
• Hold an Apple Certified Support Professional designation and JAMF 100 Certification.
• Bachelor's Degree