Implementation Specialist

About Us

Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.

At Osmnid, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.

Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.

Role Overview

As an Implementation Specialist, you'll be responsible for successfully onboarding psychiatric practices onto our platform and services. You'll serve as the primary point of contact during implementation, coordinating across teams to ensure a smooth transition and driving practice adoption and success.

• Manage a portfolio of implementations simultaneously while maintaining high customer satisfaction
• Lead end-to-end practice implementations onto the Osmind software and services platform, including technology deployment and service activation
• Configure and implement practices, ensuring proper setup of workflows, templates, and practice-specific requirements
• Develop and deliver comprehensive training programs for practices on best-in-class technology and service workflows
• Coordinate with RCM and other internal teams to ensure seamless service implementation
• Serve as the main point of contact for practices during implementation through 30 days post-go-live
• Track implementation progress and metrics, identifying and resolving barriers to success
• Document best practices and contribute to continuous improvement of implementation processes and playbooks

• 3+ years of experience in healthcare technology implementation, preferably with EHR/practice management systems
• Experience with EHR implementation is strongly preferred
• Strong project management skills with the ability to manage multiple concurrent implementations
• Excellent communication and relationship-building skills
• Experience training healthcare providers and staff on new technology and workflows
• Strong problem-solving abilities and attention to detail
• Bachelor's degree in a relevant field or equivalent experience

• Experience implementing RCM or other practice management services
• Knowledge of psychiatric or behavioral health practices
• Experience with change management in healthcare settings
• Familiarity with healthcare IT infrastructure and integrations
• Understanding of medical billing and coding

Location

This role will be based in the United States with minimal travel required.

This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.