Director, Enterprise Account Management

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

Our rapidly growing commercial organization needs a proven enterprise account management expert to build and scale our Account Management function. Initially an individual contributor driving expansion revenue within key B2B Healthcare and Wellness accounts, this leader will then define, build, and lead a high-performing team. We're seeking a builder with deep personal expertise in enterprise account management and a track record of successfully establishing and growing both teams and the function itself to shape our enterprise customer strategy and drive significant commercial success.

What you will do:

• Drive revenue growth and expansion within key enterprise accounts in the Healthcare and Wellness verticals by cultivating strong, strategic relationships with executive-level stakeholders to understand their business needs and priorities.
• Develop strategic account plans and execute regular Quarterly Business Reviews (QBRs), to deliver value, achieve revenue targets, and ensure customer success.
• Own the creation and execution of the overall strategy for the newly formed Enterprise Account Management function.
• Build, lead, and develop a high-performing team of Enterprise Account Managers with specialized vertical expertise, encompassing recruitment, onboarding, coaching, and ongoing development to maximize their potential and achieve team objectives. 
• Define and implement best practices and processes for effective enterprise account management. Monitor and analyze key performance indicators for both individual accounts and the team, providing regular reporting and insights.
• Foster a culture of accountability, collaboration, and continuous improvement within the Enterprise Account Management team.
• Establish feedback loops with Product, Science, and Commercial Leadership to communicate key customer and market trends, needs, and opportunities for improved service and new market potential.

This is a remote role and must be US-based. We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

We would love to have you on our team if you have:

• 12+ years of experience selling health or wellness technology solutions into enterprise accounts and partners. 
• Deep knowledge of the digital health landscape and wearable technology products including market dynamics, trends, and customer needs. 
• Strong business acumen and proven ability to drive revenue growth and expansion within enterprise accounts through strategic planning, effective contract negotiation, and a history of exceeding targets.
• Demonstrated track record of building, leading, and scaling high-performing account management teams.  
• Excellent communication, presentation, and interpersonal skills, with a proven ability to collaborate effectively across internal teams. 
• Passion for the Oura product and our mission to empower everyone to realize their health potential.
• Self-starter who thrives in fast-paced, high-growth settings and demonstrates a “no job too big or small” mentality.

Benefits 

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

This is a commission-based role with a base salary range of $144,000 to $180,000.

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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