Technical Customer Support

Location: Fully Remote (Philippines)

Schedule: EST or PST

Salary: $1200 - $1400 USD/month

A dynamic church focused website builder company specializing in web management and design solutions is looking for a Technical Customer Support to play a vital role in ensuring customer satisfaction by providing timely and effective support, troubleshooting issues, and offering solutions tailored to client needs.

This role requires a strong technical background in web design and management, excellent communication skills, and the ability to solve problems with patience and professionalism.

Key Responsibilities:

1. Web Management & Design

• Assist in website setup, updates, and maintenance for client projects.
• Make minor design changes and adjustments based on customer requests.
• Identify and resolve website performance or functionality issues.

2. Customer Support

• Respond to customer inquiries via email, chat, and phone in a professional and empathetic manner.
• Troubleshoot and resolve technical issues related to web design and management tools (e.g., WordPress, Wix, or Webflow).
• Provide guidance and training to clients on using web platforms effectively.

3. Collaboration & Reporting

• Work closely with the design and development teams to escalate complex issues.
• Document customer interactions, common issues, and resolutions for internal knowledge sharing.
• Provide feedback to the product team to improve services and tools.

• Proven experience in customer support, preferably in a technical or web-related field.
• Knowledge of web design platforms such as WordPress, Wix, Webflow, or similar CMS tools.
• Basic understanding of HTML, CSS, and web design principles.
• Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
• Excellent written and verbal communication skills in English.
• Ability to multitask and manage time effectively in a remote environment.
• Able to provide references from previous employers upon request.