French Speaking CS for Virtual Reality & Augmented Reality Department

Join Our Team as a French Speaking Customer Support Specialist for Virtual Reality & Augmented Reality!

Patrique Mercier Recruitment ES is excited to present an incredible opportunity for a French Speaking Customer Support Specialist in our innovative Virtual Reality & Augmented Reality Department! If you have a passion for cutting-edge technology and providing outstanding customer service, this role is perfect for you.

As a vital member of our team, you will be the primary support contact for French-speaking clients, assisting them with their inquiries and ensuring they receive exemplary support for our VR & AR products. Your expertise will play a significant role in enhancing the customer experience with our advanced technologies.

Your Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels (phone, email, chat).
• Assist customers with questions about Virtual Reality & Augmented Reality products, features, and troubleshooting.
• Guide users through setup and installation processes for smooth navigation.
• Document interactions and collect customer feedback to refine service and enhance product quality.
• Collaborate with the VR & AR development teams to relay customer insights and support issue resolution.
• Stay informed about industry trends and product updates to provide accurate information to customers.

• Fluency in French and English is essential; knowledge of additional languages is advantageous. Please ensure to clearly state your nationality and native language in your application.
• Strong customer service orientation paired with a genuine interest in technology.
• Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Previous experience in customer support or technical support is beneficial but not required.
• Ability to troubleshoot technical issues efficiently and communicate solutions effectively.
• Eagerness to learn about emerging technologies in the VR & AR field.
• Adaptability and readiness to work in a fast-paced, dynamic environment.

• Private Health Insurance
• Training & Development
• Performance Bonus