Italian Speaking Fashion E-Commerce Support Agent - Athens (Remote in Greece)

Join Patrique Mercier Recruitment FR as an Italian Speaking Fashion E-Commerce Support Agent! This remote position allows you to work from anywhere in Greece while being part of a leading fashion e-commerce team based in Athens. If you have a passion for fashion and are dedicated to providing exceptional customer service to Italian-speaking clients, this is the perfect opportunity for you.

Responsibilities

• Deliver top-tier customer support to Italian-speaking clients through email, chat, and telephone.
• Assist customers with inquiries regarding orders, product details, returns, and payment processes.
• Effectively handle and resolve customer complaints and issues.
• Process customer orders and manage their accounts accurately and efficiently.
• Stay informed on the latest fashion trends and the company’s product offerings.
• Collaborate with other departments to enhance customer satisfaction and improve service quality.
• Maintain detailed records of customer interactions and feedback in the CRM system.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support, preferably within the fashion or e-commerce industry.
• A strong passion for fashion and an understanding of current trends.
• Outstanding communication skills and a commitment to delivering excellent customer service.
• Proficient in customer service software and CRM applications.
• Strong problem-solving skills and a proactive approach to customer inquiries.
• Organizational abilities and the capacity to handle multiple customer requests concurrently.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks