Spanish Speaking Customer Support Specialist for Gaming Company - Remote

Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for Spanish Speaking Customer Support Representatives in the Financial Industry. This remote position is based in Greece and allows you to contribute to a leading financial institution while working from the comfort of your home. If you have a passion for finance and a dedication to delivering exceptional customer service to Spanish-speaking clients, we invite you to apply!

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to their accounts, transactions, and financial services.
• Offer detailed information about financial products and services to help clients make informed decisions.
• Effectively resolve customer complaints and issues with a focus on maintaining a high level of satisfaction.
• Document customer interactions accurately in the CRM system for effective follow-up and service improvement.
• Collaborate with internal teams to ensure customer inquiries are addressed promptly and accurately.
• Ensure compliance with industry regulations and company policies in every customer interaction.

• Fluency in Spanish and English, both written and spoken, is required.
• Previous experience in customer support, preferably in the financial industry, is highly desirable.
• Strong understanding of financial products and services.
• Excellent communication and interpersonal skills with a strong customer-centric approach.
• Ability to handle sensitive information with confidentiality and professionalism.
• Familiarity with CRM software and proficiency in Microsoft Office applications.
• Strong problem-solving skills and attention to detail.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks