Japanese Speaking Tech support for organization tool - Remote after training

Join Patrique Mercier Recruitment Nordic as a Japanese Speaking Tech Support Specialist for an innovative organization tool! This role offers the flexibility of remote work after an initial training period. You will play a key part in supporting Japanese-speaking clients, assisting them with queries and issues related to our cutting-edge organization software. If you are enthusiastic about technology and have a knack for helping others navigate software challenges, we would love to hear from you!

Responsibilities

• Provide exceptional technical support to Japanese-speaking users via phone, email, and chat.
• Troubleshoot issues and deliver effective solutions related to the organization tool.
• Guide users on how to leverage the software's features to maximize productivity.
• Maintain detailed documentation of support interactions and troubleshooting steps.
• Work closely with product teams to convey user feedback and improve service offerings.
• Conduct follow-up communications to ensure customer satisfaction and solution effectiveness.

• Fluency in Japanese (spoken and written) is a must, along with strong proficiency in English.
• Prior experience in technical support, customer service, or related fields is preferred.
• Interest in technology and eagerness to learn about software products.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently in a remote setting after the training period.
• Strong interpersonal and communication skills for effective customer interactions.
• Familiarity with support ticket systems or customer service software is a plus.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )