Dutch Speaking IT Support Specialist - Athens - job 1 of 2

Patrique Mercier Recruitment is excited to announce an excellent opportunity for a Dutch Speaking IT Support Specialist to join our dynamic team in Athens! We are dedicated to connecting skilled professionals with leading employers who value multilingual capabilities. In this role, you will be responsible for providing exceptional technical support to Dutch-speaking clients across various sectors, including technology, e-commerce, and telecommunications. Your role will involve troubleshooting a range of IT issues and ensuring that our clients receive top-notch service. If you have a passion for technology and enjoy helping others solve their technical challenges, we would love to hear from you!

Responsibilities

• Deliver high-quality technical support to Dutch-speaking clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues efficiently and effectively.
• Maintain high levels of customer satisfaction through effective communication and service.
• Document and track all support interactions and resolutions in the ticketing system.
• Assist clients with software installations, configurations, and updates.
• Collaborate with team members to escalate and resolve complex technical challenges.
• Provide training and support to clients to improve their knowledge of product features and usage.

• Fluency in Dutch and a strong command of English.
• Experience in IT support or a related technical role is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently in a remote setting as well as collaboratively within a team.
• Familiarity with operating systems, software applications, and remote support tools.
• Knowledge of technology sectors, especially e-commerce or telecommunications, is a plus.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.