Nordic Speaking Messaging Platform Support Specialist - Remote in Greece

Patrique Mercier Recruitment is excited to offer a unique opportunity for a Nordic Speaking Messaging Platform Support Specialist to join our dynamic team remotely in Greece. This role is ideal for individuals who are passionate about technology and possess excellent customer service skills. As a specialist, you will provide top-notch support to customers using cutting-edge messaging platforms, assisting them with inquiries and troubleshooting technical issues. Your contributions will help ensure that our clients’ messaging services run smoothly and efficiently, particularly for their Nordic-speaking user base. If you thrive in a fast-paced environment and want to be part of a team that values innovation and excellence, we encourage you to apply!

Responsibilities

• Deliver exceptional support to users of messaging platforms, addressing their inquiries and issues accurately and efficiently.
• Diagnose technical issues and work with development teams to facilitate timely resolutions.
• Maintain detailed records of support interactions and generate reports for management to track performance metrics.
• Assist in the onboarding process for new clients, ensuring they are best equipped to use the messaging services.
• Actively collaborate with cross-functional teams to improve platform functionalities based on user feedback.
• Ensure customer satisfaction by providing prompt and effective solutions.

• Fluency in a Nordic language (e.g., Swedish, Danish, Norwegian, Finnish) and English.
• Previous experience in a customer support or technical support role, especially in messaging or communication technologies.
• Strong problem-solving skills with a meticulous approach to troubleshooting.
• Excellent verbal and written communication skills, with an emphasis on client interaction.
• Ability to work effectively in a remote team environment, demonstrating both initiative and collaboration.
• Knowledge of messaging platforms and mobile technologies is a plus.
• A customer-centric attitude and genuine interest in technology.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....