Portuguese Speaking IT Support Specialist - Athens (Remote in Greece) - job 1 of 3

Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Portuguese Speaking IT Support Specialist to join our team in a remote role from anywhere in Greece! We specialize in connecting talented individuals with leading companies that appreciate their language skills and technical expertise. In this position, you will provide top-notch technical support to Portuguese-speaking clients across various sectors, including technology, e-commerce, and telecommunications. Your technical acumen and excellent customer service skills will be critical in resolving issues and ensuring client satisfaction. If you have a passion for technology and enjoy helping others, we encourage you to apply and become a valuable member of our team!

Responsibilities

• Provide exceptional technical support to Portuguese-speaking clients via phone, email, and live chat.
• Diagnose and effectively resolve hardware and software issues.
• Ensure a high level of customer satisfaction through prompt and professional service.
• Document all support interactions and resolutions in the ticketing system.
• Assist clients with software installations, updates, and configurations.
• Collaborate with team members to escalate and solve complex technical challenges.
• Educate clients on product features and best practices to enhance their user experience.

• Fluency in Portuguese and a strong command of English.
• Experience in IT support or a similar technical role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently in a remote environment and collaborate effectively within a team.
• Familiarity with operating systems, software applications, and remote support tools.
• Experience in technology-related sectors is advantageous.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.