Spanish Speaking Customer Support for Home Entertainment Systems Department

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Spanish Speaking Customer Support representative in the Home Entertainment Systems Department. Reflecting our core belief that 'With a new dawn comes your Next Job!', we are committed to matching talented individuals with rewarding positions in the tech and entertainment sectors. In this key role, you will assist Spanish-speaking customers with their inquiries related to home entertainment systems, providing technical support and product guidance. If you have a passion for technology and outstanding customer service skills, we would love to have you on our team!

Responsibilities

• Deliver exceptional customer support to Spanish-speaking clients regarding home entertainment systems.
• Assist with product inquiries, troubleshooting, and technical support to resolve customer issues.
• Guide customers through setup processes and educate them on system features and functionalities.
• Maintain accurate records of customer interactions and feedback to enhance service quality.
• Collaborate with team members and technical experts to resolve complex issues efficiently.
• Stay updated on product specifications, features, and updates to provide accurate information to customers.
• Promote a culture of customer satisfaction and continuous improvement within the team.

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer support roles, particularly in technology or home entertainment sectors, is a plus.
• Strong technical aptitude and ability to understand product functionalities.
• Excellent communication skills and a customer-focused approach.
• Ability to troubleshoot technical issues effectively and calmly.
• Familiarity with customer support software and CRM tools is beneficial.
• A proactive attitude, with the desire to learn and help customers achieve the best experience with their products.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors