Nordic Speaking Customer Support for Online Travel - Remote in Greece - job 1 of 2

As a Nordic Speaking Customer Support Representative at Patrique Mercier Recruitment, your primary responsibilities include providing top-notch support to Nordic-speaking clients via phone, email, and live chat. You will assist customers with booking inquiries, adjustments to their travel plans, and provide essential travel-related information. Additionally, you will resolve customer issues, ensuring a stellar service experience, maintain accurate records in our CRM system, and keep yourself informed about travel trends and destinations to better assist customers.

To qualify for the Nordic Speaking Customer Support position with Patrique Mercier Recruitment, candidates should exhibit fluency in a Nordic language (such as Swedish, Norwegian, Danish, or Finnish) alongside proficiency in English. Experience in customer service, especially in the online travel or tourism sector, is advantageous. Strong communication and problem-solving abilities, familiarity with CRM systems, and the capacity to manage multiple inquiries effectively, even under pressure, are vital for success in this role.

Yes, Patrique Mercier Recruitment offers the Nordic Speaking Customer Support role as a remote position, allowing you to work from Greece. This flexibility means you can enjoy the perks of working in a beautiful location while making a meaningful impact in the travel industry from the comfort of your home.

When you join Patrique Mercier Recruitment as a Nordic Speaking Customer Support Representative, you can expect a comprehensive benefits package, including private health insurance, training and development opportunities, a performance bonus, and the addition of two extra salaries per year. You'll also enjoy fully paid training, a great salary, and a fully paid relocation package covering your flight, transfer, and hotel accommodations if applicable.

At Patrique Mercier Recruitment, we recognize the importance of staff development for Nordic Speaking Customer Support Representatives. We provide fully paid training programs designed to enhance your skills and ensure you’re knowledgeable about our services and the travel industry. Additionally, we offer ongoing training and development opportunities to help you excel in your career while staying informed about new travel trends and offerings.

In a fast-paced environment, it's essential to remain organized and adaptable. I prioritize inquiries based on urgency and customer needs, ensuring that I address critical issues first while providing timely updates to all customers. Utilizing CRM systems effectively helps me track interactions efficiently and ensures everyone receives the attention they deserve.

Certainly! I recall a situation where a client faced unexpected travel changes due to a flight cancellation. I listened carefully to their concerns, empathized with their situation, and quickly provided alternative options, including rebooking and accommodation assistance. My ability to communicate effectively and offer feasible solutions resulted in the client feeling valued and satisfied with the resolution.

I regularly read industry news, follow travel blogs, and participate in webinars to stay updated on travel trends. Furthermore, I collaborate with my colleagues to share insights and findings, which enhances our collective knowledge and improves our service to customers.

During high-pressure situations, I stay calm and focused on the task at hand. I prioritize inquiries by assessing their urgency and complexity. Moreover, I use CRM tools to manage cases efficiently, ensuring that I maintain quality support while handling volume effectively.

My passion for customer service in the travel industry stems from my love for travel and helping others create memorable experiences. Assisting customers in their journey, providing expert advice, and resolving issues fuels my motivation to excel in this role and contribute positively to their travels.

To ensure accuracy, I always double-check customer details within our CRM system before proceeding with any booking or inquiry. I also follow established protocols and guidelines, and if unsure, I'll consult with my team to verify critical information, ensuring that our clients receive precise service.

Handling language barriers begins with patience and empathy. When faced with these situations, I would confirm the customer feels comfortable communicating in their preferred language. If necessary, I’d utilize translation tools or engage a colleague fluent in the language to ensure the customer fully understands and feels heard.

Excellent customer service hinges on effective communication, deep knowledge of the product or service, responsiveness, and an empathetic approach. It's crucial to listen to customers actively, address their needs, and provide helpful, timely solutions to ensure their satisfaction.

In previous roles, I utilized various CRM systems to track customer interactions, manage bookings, and resolve inquiries. These systems enabled me to organize data efficiently, leading to improved accuracy in service delivery. I am comfortable learning new CRM software rapidly and applying my skills to optimize our team's performance.

Contributing to a positive team environment involves consistent and clear communication, collaboration, and supporting colleagues. I make it a point to participate actively in team meetings, share updates, and celebrate our successes together, fostering a sense of belonging and teamwork in an otherwise remote setting.