Virtual Assistant - Medical Services

Position: Virtual Assistant - Medical Services
Employment Type: Full-Time
Working Hours: (AST)

About Pavago

Pavago is seeking a Virtual Assistant - Medical Services to join our client’s team. In this role, you will be responsible for managing patient appointments, verifying insurance coverage, and ensuring seamless coordination between scheduling and insurance verification. This position is ideal for individuals who are highly organized, detail-oriented, and excellent at communication.

Responsibilities:

• Appointment Scheduling: Schedule, confirm, and manage patient appointments efficiently.
• Insurance Verification: Verify and check patient insurance coverage to ensure eligibility.
• Calendar Management: Update and manage appointment calendars to avoid conflicts and optimize scheduling.
• Email Management: Monitor inboxes, draft responses, and ensure timely follow-ups.
• Coordination: Act as the primary liaison between patients, providers, and insurance companies to facilitate a smooth experience.
• Record Keeping: Maintain accurate and up-to-date records of patient appointments, communications, and insurance details.

Requirements:

• Experience: 1-2 years in patient scheduling, medical administration, or insurance verification.
• Technical Skills: Proficiency in scheduling software, email management, and basic data entry tools.
• Education: High school diploma or equivalent; certifications in healthcare administration are a plus.
• Soft Skills: Strong attention to detail, excellent communication skills, and the ability to multitask effectively.
• Organizational Abilities: Ability to handle a fast-paced environment and maintain accuracy in scheduling and records.

What Makes You A Perfect Fit:

• Detail-Oriented: You excel at accuracy and ensure all scheduling and insurance verification details are correct.
• Strong Communicator: Ability to interact professionally with patients, providers, and insurance representatives.
• Highly Organized: Skilled at managing multiple calendars, appointments, and patient records.
• Problem Solver: Able to quickly resolve scheduling conflicts and insurance verification issues.

What does a typical day look like?

Your day will include scheduling and confirming patient appointments, verifying insurance coverage, managing email correspondence, and ensuring smooth coordination between scheduling and insurance verification. You’ll also keep records updated and assist in optimizing the scheduling process. You will also manage the executive's calendar and their emails as well.

Interview Process:

• Initial Phone Call: A quick discussion to understand your experience and qualifications.
• Video Interview: A more in-depth conversation about your skills, approach to patient coordination, and problem-solving abilities.
• Final Interview: A comprehensive discussion with the hiring team to ensure a mutual fit.
• Background Check: Verification of experience and references.

Apply Now!

If you are a detail-oriented and organized professional with a passion for patient coordination, we’d love to hear from you! Apply now to join Pavago’s client team as a Virtual Assistant in Medical Services.