Senior UX Writer

Position Summary:

The Senior UX Writer is a leader on the UX Content Strategy team. You lead the creation of user-centered content across various mediums, guiding and supporting users through their product journey. Acting as a user advocate, you craft content experiences that meet user needs while driving engagement and successful product adoption. You’re involved in every aspect of the product development lifecycle, from research and discovery to launch. You lead by example, bringing innovative ideas to the table and continuously improving our content strategy based on user feedback, research, and industry best practices.

Essential Responsibilities:

• Content creation and management
  • Create end-to-end content experiences utilizing best practices, user research and testing, and brand voice and tone.
  • Manage the content lifecycle, from initial creation to regular updates and improvements.
  • Manage CMS infrastructure, strategy, and content.
• Content strategy and guidelines
  • Lead the development and implementation of content strategies that align with business goals and user needs.
  • Create and maintain comprehensive content guidelines, including our content design system, to ensure consistency, clarity, and accessibility across all user-facing content.
  • Apply big-picture thinking
• Leadership and collaboration
  • Mentor and provide guidance to junior team members.
  • Proactively lead and innovate in team and cross-functional settings.
  • Aid in fostering a culture of collaboration, continuous improvements, and innovation.
  • Collaborate closely with product managers, UX designers, UX researchers, developers and other stakeholders to align content with design and functionality and integrate content seamlessly into the user experience.
• Research and data
  • Work with UX research to conduct user research and testing to gather feedback on content and iterate on it to improve the user experience.
  • Analyze user data and metrics to inform content decisions and improvements.
• Continuous learning and improvement
  • Stay up to date on industry trends and best practices in UX writing and content design.
  • Participate in professional development opportunities to grow your skills and knowledge.
  • Bring innovative ideas and improvements to content strategy and execution.

Ideal Skills, Experience, and Competencies:

• At least 5 years of experience as a UX Writer, Content Designer, Content Strategist or related field.
• A portfolio that showcases your skills and experience.

• Excellent written and verbal communication skills, with the ability to clearly communicate information to technical and non-technical audiences.

• Familiarity with product experience tools (e.g., Pendo, WalkMe) and content management systems (e.g., Contentful, WordPress, Adobe Experiences Manager Sites, etc.).

• Ability to collaborate and problem-solve with diverse people in different parts of the organization.
• Comfortable with ambiguity and adaptable to changing situations.
• Experience with user-centered design principles and methodologies.
• Experience leveraging AI tools and technologies to enhance content creation and streamline workflows by exploring and implementing AI-driven solutions to improve content quality and efficiency.
• Experience with Agile methodologies and project management tools (Jira and Confluence). 
• Detail-oriented with strong organizational skills.

Required Behaviors:

• Compassionate Candour—We aim to assist others with candid, actionable feedback.
• Seek to Understand—Be open, curious and committed to learning.
• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
• Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
• Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.

Required Education & Certifications:

• B.A./B.S. in English, Writing, UX Design or related field or equivalent work experience.

Compensation:

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