Client Services Manager - Remote

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023 and is processing over $30B in payments annually. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

The Client Services Manager will serve as the technical subject matter expert for PayNearMe’s solutions, supporting Sales, Account Management, and Merchant Support in the onboarding of merchants. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success.

• Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.
• Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant.
• Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.
• Provide technical support to existing merchants as they adopt new products or expand their current implementations.
• Develop code and build reusable tasks to streamline engineering work related to support and implementation.
• Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

• Bachelor’s degree in a technical field (Computer Science, Engineering, Math) or related experience.
• 2-5 years of experience in technical support, implementation, or software development.
• Proficiency in web-based and native mobile integrations, with a focus on HTML, XML, JSON, Javascript, and APIs.
• Strong problem-solving skills and the ability to explain technical challenges to non-technical coworkers.
• Team player with a positive attitude and adaptability to changing priorities.
• Resilience in tracking down bugs and critical thinking skills.

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 4-6x / year in-person team meet-ups 

Salary Range: $105,000-$130,000

PayNearMe strives to create a workplace where all employees thrive. We welcome candidates from all backgrounds, experiences, and perspectives. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. If you meet the majority of the qualifications and bring enthusiasm for the role, we encourage you to apply. 

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

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