Bilingual Customer Service Representative

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

About the Role

PayZen customer service is the heart of our operations; we assist patients in setting up payment plans through our platform and solve any issues together with our providers’ revenue cycle staff.   We are looking for a Customer Service Representative who wants to make a difference to the patients and providers we serve.  You’ll do great here if you’re a creative problem-solver, proactive, and can work independently.  Your job would involve a mix of inbound support, outbound communication, and engagement with cross functional teams as the voice of our customers. To be successful at a fast growing company you’ll need to possess the ability to handle multiple tasks simultaneously, work well in smaller teams, communicate effectively and be able to engage with customers in a professional, personable and prompt way

• Create positive interactions with patients using our customer service platform including email, SMS, chat and phone
• Represent PayZen values and deliver excellent service through each interaction
• Influence, educate, and connect customers to technology and share the value of digital payment options
• Work with providers to resolve any issues related to patient payment plans
• As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job

• Passion for helping patients
• Strong customer service orientation and problem-solving skills
• Contact center experience required - minimum 3 years (preferably in a payment plan servicing capacity)
• Preference given to candidates with FinTech and/or healthcare revenue cycle experience
• Experience collaborating with various internal teams
• Ability to work and resolve issues independently
• Experience working remotely
• Adaptability to change including job processes/tools and schedule flexibility
• Fluent in English and Spanish

• An opportunity to positively affect the lives of thousands of patients
• A flexible lifestyle that fits the modern work-life balance
• A chance to join a high-growth company at an early stage
• Highly skilled co-workers with whom you can grow your skillset
• Be a part of a team that revolutionizes medical payments in ways never seen before
• The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
• Competitive pay, employer-paid healthcare, and stock options